Remote opportunity at
OneTouch DirectRemote Bilingual Customer Support Representative- San Antonio, TX
OneTouch Direct is hiring a Bilingual Customer Support Representative to deliver service solutions and assist clients. This remote position requires the candidate to live in San…
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About This Role
OneTouch Direct is hiring a Bilingual Customer Support Representative to deliver service solutions and assist clients. This remote position requires the candidate to live in San Antonio, Texas. The employee will handle incoming customer contacts and resolve questions while maintaining a positive experience. This full-time position consists of a 40-hour weekly schedule with opportunities for overtime. The role suits individuals who communicate effectively in both English and Spanish, possess customer…
Job Description
OneTouch Direct is hiring a Bilingual Customer Support Representative to deliver service solutions and assist clients. This remote position requires the candidate to live in San Antonio, Texas. The employee will handle incoming customer contacts and resolve questions while maintaining a positive experience.
This full-time position consists of a 40-hour weekly schedule with opportunities for overtime. The role suits individuals who communicate effectively in both English and Spanish, possess customer service experience, and can operate independently in a home office setup that meets specific technical and network standards.
Responsibilities
- Answer incoming inquiries from customers via email, chat, and phone
- Resolve client problems and answer questions regarding products and services
- Record detailed notes for every customer interaction
- Collaborate with colleagues to enhance service quality
Requirements
- Reside in San Antonio, Texas
- Fluency in English and Spanish
- One to two years of background in customer support or service
- Availability to work flexible hours, including weekends and evenings
- Windows 11 PC or laptop with a webcam, USB noise-cancelling headset, and Ethernet port
- Hardwired internet connection with minimum speeds of 50 Mbps download and 20 Mbps upload
- Minimum of 16 GB of RAM and a Dual-Core 2.0 GHz processor
Qualifications
- Experience using CRM platforms and customer support applications
- Analytical and problem-solving capabilities
Core Skills
Benefits
- Hourly base salary
- Paid training and development
- Health care plan covering medical, dental, and vision
- Access to Employee Resource Groups within a diverse workplace
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, this is a remote position, but candidates are required to live in San Antonio, Texas.
What are the working hours for this role?
The position is full-time at 40 hours per week with potential for overtime, and requires availability for flexible hours including evenings and weekends.
What technical equipment is needed to work from home?
You need a Windows 11 laptop or desktop featuring a webcam, a USB noise-cancelling headset with a microphone, an Ethernet port, a hardwired internet connection, at least 16 GB of RAM, and a Dual-Core 2.0 GHz processor or better. Wi-Fi and cellular connections, as well as Mac, Chromebook, and Microsoft Surface devices, are not permitted.
What salary is offered?
The specific salary amount is not stated in the job posting, though it mentions an hourly base salary along with benefits.
Sample Interview Questions
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