Remote opportunity at
Seamless AssistRemote Care Navigator
Seamless Assist is hiring a full-time Remote Care Navigator to support a cardiac care management MSO. In this 100% remote, W-2 contract position, you will work…
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About This Role
Seamless Assist is hiring a full-time Remote Care Navigator to support a cardiac care management MSO. In this 100% remote, W-2 contract position, you will work 40 hours per week from Monday through Friday with flexible US business hours requiring CST and PST overlap. The salary rate ranges from $21 to $24 USD per hour based on experience. A preference is given to candidates in the Dallas/Fort Worth area. This…
Job Description
Seamless Assist is hiring a full-time Remote Care Navigator to support a cardiac care management MSO. In this 100% remote, W-2 contract position, you will work 40 hours per week from Monday through Friday with flexible US business hours requiring CST and PST overlap. The salary rate ranges from $21 to $24 USD per hour based on experience. A preference is given to candidates in the Dallas/Fort Worth area.
This is a non-clinical, non-licensed role focused on assisting medically complex patients with cardiac conditions, primarily congestive heart failure. You will operate under the supervision of RN Care Managers and Clinical Supervisors to help lower avoidable hospitalizations and encourage long-term patient self-management. Your daily duties will involve structured phone outreach, managing an assigned patient caseload through risk stratification, and completing initial and follow-up assessments on symptoms, medications, and psychosocial barriers. You will also handle Transitional Care Management follow-ups within 48 hours following discharge, provide patient education, monitor for worsening health conditions, and maintain CMS-compliant documentation.
Please note that this role does not include clinical assessments, medical diagnoses, medication prescription or adjustments, lab or imaging interpretation, emergency triage, in-person visits, or billing beyond time-based documentation.
Responsibilities
- Perform structured telephone outreach to patients dealing with congestive heart failure and complex cardiac issues
- Handle an assigned patient caseload and utilize risk stratification to prioritize outreach efforts
- Complete initial evaluations and follow-up checks regarding symptoms, medications, psychosocial status, and social determinants of health barriers
- Execute Transitional Care Management follow-up within 48 hours post-discharge for medication reconciliation, symptom screening, and appointment scheduling
- Educate patients regarding heart failure self-management and evidence-based strategies
- Track signs of deteriorating health conditions or care gaps and escalate findings to supervising registered nurses
- Examine and utilize population health dashboards to resolve care gaps like wellness visits, lab work, and symptom monitoring
- Record time spent, interventions, care plans, and patient goals according to CMS billing standards
- Communicate consistently with registered nurse care managers, cardiologists, and primary care physician offices
Requirements
- Active Medical Assistant certification or an equivalent clinical credential such as a CNA, EMT, or CHW with relevant experience
- Minimum of two years of background experience in care coordination, case management, or ambulatory care
- Familiarity with CMS Principal Care Management, Chronic Care Management, and Transitional Care Management program requirements and documentation standards
- Technical proficiency utilizing care coordination software and electronic health record platforms
- AI fluency with active use of AI tools to increase working speed and efficiency
- Based in and legally authorized to work in the United States with compatibility for US business hours and CST or PST time zone overlap
- Exceptional written and verbal communication skills in English with a strong phone presence
Qualifications
- Knowledge of cardiac conditions, specifically heart failure and associated comorbidities
- Bilingual ability in Spanish and English
Core Skills
Benefits
- W-2 contract position
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is 100% remote for candidates based in the United States, with a preference for the Dallas/Fort Worth area.
What is the salary for this role?
The pay rate is $21 to $24 USD per hour, determined based on experience.
What are the required working hours?
This is a full-time, 40-hour per week position operating Monday through Friday during US business hours with required CST and PST time zone overlap.
What certifications or experience are required?
Candidates must hold an active Medical Assistant certification or equivalent clinical credential such as a CNA, EMT, or CHW, along with at least two years of experience in care coordination, case management, or ambulatory care.
Sample Interview Questions
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