Remote opportunity at
OneTouch DirectRemote Client Support Agent - GA
OneTouch Direct wants a remote client support agent to work full time. The main purpose of the job is to answer client questions and worries promptly,…
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About This Role
OneTouch Direct wants a remote client support agent to work full time. The main purpose of the job is to answer client questions and worries promptly, with clear communication and sensible problem-solving that leaves clients satisfied. The listing states that the person hired must live in Georgia. Each shift is spent taking incoming contacts across phone, email and chat. The agent needs enough knowledge of the company's offerings to meet…
Job Description
OneTouch Direct wants a remote client support agent to work full time. The main purpose of the job is to answer client questions and worries promptly, with clear communication and sensible problem-solving that leaves clients satisfied. The listing states that the person hired must live in Georgia.
Each shift is spent taking incoming contacts across phone, email and chat. The agent needs enough knowledge of the company's offerings to meet each client's requirements, close out issues in a way that feels positive to the customer, and record every exchange accurately. Working with colleagues to improve how service is delivered is also expected.
Suitable applicants have one to two years of experience in customer-facing service roles and can operate with little oversight. The week is 40 hours with the possibility of extra hours, and some flexibility into evenings and weekends is part of the arrangement. Training is paid and the company invests in staff development.
OneTouch Direct describes itself as a supplier of customer care solutions. Before applying, review the equipment rules: a Windows 11 machine, a hardwired high-speed connection, a USB headset with noise cancellation (no wireless models) and a camera for video calls.
Responsibilities
- Handle client questions and concerns arriving by phone, email and chat
- Explain products and services accurately so client needs are met
- Reach resolutions that leave clients with a good impression
- Log the details of each client exchange in company records
- Collaborate with colleagues to strengthen service delivery
Requirements
- One to two years in customer-facing service or support work
- Clear spoken and written communication
- Residence in Georgia
- Independent work from home with little direct oversight
- Willingness to take shifts that reach into evenings or weekends
- Windows 11 computer, hardwired broadband, noise-canceling USB headset and a webcam
- Comfort with CRM platforms and support software
- Sharp analysis and problem-solving
Core Skills
Benefits
- A 40-hour full-time week with overtime available
- Hourly base pay plus benefits
- Paid training and career development
- Medical, dental and vision health plan
- Supportive workplace with employee resource groups
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
It is remote, though the listing requires the agent to live in Georgia.
What schedule should I expect?
A 40-hour full-time week with possible overtime, plus flexible hours that can reach evenings and weekends.
What equipment is needed?
A Windows 11 machine, a wired high-speed connection, a noise-canceling USB headset (wireless models are not accepted) and a webcam.
How is pay set?
Pay is an hourly base plus benefits. The listing gives no hourly rate.
Sample Interview Questions
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