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CoconixRemote Customer Service and Amazon Account Specialist
Coconix is hiring a full-time Remote Customer Service and Amazon Account Specialist to join its remote team, with most team members located in the Philippines while…
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About This Role
Coconix is hiring a full-time Remote Customer Service and Amazon Account Specialist to join its remote team, with most team members located in the Philippines while also welcoming applicants from around the world. This role suits self-motivated individuals who want to build their careers in e-commerce and customer support. The position requires working full-time hours between 2 AM and 11 AM Manila Time. As the primary representative of the brand,…
Job Description
Coconix is hiring a full-time Remote Customer Service and Amazon Account Specialist to join its remote team, with most team members located in the Philippines while also welcoming applicants from around the world. This role suits self-motivated individuals who want to build their careers in e-commerce and customer support. The position requires working full-time hours between 2 AM and 11 AM Manila Time.
As the primary representative of the brand, the specialist handles inquiries via phone, email, and chat, resolves issues, and identifies unsatisfied customers proactively. Additional duties include managing and optimizing the company's Amazon account, scheduling blog and social media posts, and sending newsletters. Candidates must complete an assessment alongside their resume submission to be considered for a video interview.
Responsibilities
- Provide support to customers via phone, email, and chat
- Respond to customer inquiries and resolve issues swiftly
- Proactively identify and assist unsatisfied customers
- Distribute regular newsletters and schedule blog and social media posts
- Manage and optimize the company Amazon account and associated product inquiries
Requirements
- Relevant background as a Virtual Assistant, Customer Service representative, or Amazon Account Manager
- Strong command of written and spoken English
- Extensive customer service experience covering phone, email, and chat
- Proficiency in spreadsheets, word-processing software, and online calendars
- Exceptional communication, interpersonal, time management, and organizational skills
- Stable high-speed internet connection
- Full-time availability to work from 2 AM to 11 AM Manila Time
- Completion of the required applicant assessment
Qualifications
- Prior experience managing Amazon accounts
Core Skills
Benefits
- Competitive salary
- Permanently remote work from home arrangement
- Paid holidays
- Paid sick days
- Performance bonuses
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a permanently remote work-from-home position. While most of the team is based in the Philippines, applicants from other locations are also welcome to apply.
What are the working hours for this role?
This is a full-time position requiring availability to work between 2 AM and 11 AM Manila Time Zone.
What salary does this position offer?
The specific salary amount is not stated in the job posting, though the role includes a competitive salary and performance bonuses.
How do I apply for this job?
You must fill out the application form, upload your resume, and complete and submit the required assessment. Applications without a completed assessment will not be considered.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.