Remote opportunity at
ValatamRemote Human Resources Manager - Performance & Culture
Valatam, a certified Great Place to Work holding company that connects Latin American bilingual talent with global organizations, seeks a Remote Human Resources Manager - Performance…
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About This Role
Valatam, a certified Great Place to Work holding company that connects Latin American bilingual talent with global organizations, seeks a Remote Human Resources Manager - Performance & Culture on a full-time basis. This internal leadership position handles both strategic planning and day-to-day execution to build a results-oriented human resources department. The professional in this role will focus on decreasing preventable turnover, addressing Virtual Assistant issues, managing client-reported performance challenges, and…
Job Description
Valatam, a certified Great Place to Work holding company that connects Latin American bilingual talent with global organizations, seeks a Remote Human Resources Manager - Performance & Culture on a full-time basis. This internal leadership position handles both strategic planning and day-to-day execution to build a results-oriented human resources department. The professional in this role will focus on decreasing preventable turnover, addressing Virtual Assistant issues, managing client-reported performance challenges, and continuously elevating the employee experience.
The ideal candidate will thrive in an environment driven by core values of action, care, excellence, dependability, and energy. Responsibilities involve overseeing the HR team, implementing engagement and recognition initiatives, administering compensation and benefits, and analyzing workforce metrics. This position offers direct exposure to senior management within a fully remote working arrangement.
Responsibilities
- Develop and execute strategies to improve retention and lower preventable turnover among Virtual Assistants
- Analyze resignation data, turnover causes, and client-requested replacements to find improvement areas
- Design and distribute satisfaction surveys, feedback mechanisms, and related action plans
- Lead, mentor, and evaluate the HR team through individual meetings and established key performance indicators
- Handle performance concerns, client feedback, and Performance Improvement Plans with timely follow-up
- Resolve employee complaints, concerns, and requests promptly
- Prepare human resources reports with actionable insights aligned with business goals
- Create, revise, and enforce human resources policies, procedures, and standard operating procedures
- Manage onboarding, offboarding, employee records, and compensation and benefits administration
- Drive engagement, recognition, culture, and volunteering events
- Optimize workflows, tools, and processes through standardization and automation
Requirements
- Fluent in English at a C1 or C2 level
- Three to five years of professional background in human resources, people management, employee relations, or related areas
- Minimum of two years of leadership experience
- Strong analytical abilities to transform workforce data into satisfaction and retention strategies
- Demonstrated capability to lead teams, set performance indicators, and drive accountability
- Background in handling employee satisfaction, retention, conflict resolution, and performance improvement plans
- Strong interpersonal, communication, stakeholder management, organizational, and problem-solving skills
- Applications and résumés must be submitted entirely in English
Qualifications
- Prior experience working in the BPO, staffing, or outsourcing industry
- Bachelor's degree in human resources, psychology, business administration, or a related field
Core Skills
Benefits
- Hourly rate equivalent to approximately $2,000 USD per month based on experience
- Paid time off
- Performance bonuses
- Monthly medical insurance stipend upon meeting eligibility requirements
- Birthday and work-anniversary bonuses
- Gym and wellness allowance
- Unlimited online fitness classes
- Company events and Christmas celebrations
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states that this is a fully remote role.
What is the salary for this position?
The compensation is an hourly rate equivalent to approximately $2,000 USD per month, determined by experience, along with performance bonuses.
What experience is required to apply?
Candidates must have 3 to 5 years of experience in human resources, people management, employee relations, or related fields, with at least 2 years in a leadership role. C1/C2 English fluency is also required.
What additional benefits are offered?
Perks include paid time off, a monthly medical insurance stipend after meeting eligibility rules, birthday and work-anniversary bonuses, a gym and wellness allowance, unlimited online fitness classes, and company celebrations.
Sample Interview Questions
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