Remote opportunity at
SonatypeRenewal Specialist
Sonatype is a software supply chain security company that builds solutions for open-source dependency management, enterprise-grade SBOM management, and proactive protection against malicious open source. Operating…
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About This Role
Sonatype is a software supply chain security company that builds solutions for open-source dependency management, enterprise-grade SBOM management, and proactive protection against malicious open source. Operating as a subscription-based business with over 2,000 organizational clients, Sonatype is currently hiring a remote Renewal Specialist to help sustain and grow its high customer renewal rate. This position is well-suited for individuals early in their professional journey, professionals transitioning from contracts or accounting…
Job Description
Sonatype is a software supply chain security company that builds solutions for open-source dependency management, enterprise-grade SBOM management, and proactive protection against malicious open source. Operating as a subscription-based business with over 2,000 organizational clients, Sonatype is currently hiring a remote Renewal Specialist to help sustain and grow its high customer renewal rate.
This position is well-suited for individuals early in their professional journey, professionals transitioning from contracts or accounting backgrounds, or candidates aiming for a customer-facing career path. In this role, the selected individual will take ownership of driving software subscriptions through to timely completion, utilizing sound judgment during non-routine renewal situations to protect profitability and subscription integrity.
The successful candidate will collaborate closely with the Accounting, Customer Success, and Sales departments to finalize renewals and related expansion opportunities. Key duties involve reviewing customer data and subscription histories, proposing appropriate options based on client goals, and preparing accurate ordering documents. Candidates should possess strong attention to detail, high-volume activity management experience, and familiarity with CRM tools like Salesforce.com. Strong preference is given to applicants located in the Central or Eastern Time zones.
Responsibilities
- Collaborate closely with Sales, Customer Success, and Accounting teams to close renewals and related expansions
- Examine customer renewal data, usage metrics, and subscription history to determine appropriate renewal paths
- Initiate contact with customers ahead of expiration dates to guarantee timely execution
- Present relevant subscription choices to clients aligned with their current and future product goals
- Prepare and process renewal quotes and ordering paperwork in compliance with company procedures
Requirements
- Experience operating in a high-volume activity environment managing competing demands
- Ability to converse with customers about contract compliance, pricing, and expansions
- High attention to detail for accurate and prompt contract paperwork execution
- Familiarity with Salesforce.com or alternative CRM platforms
- Capacity to work unconventional or extra hours to support global clients during critical volume periods
Qualifications
- Interest in understanding modern software development and related technologies
Core Skills
Benefits
- Company Wellness Week where operations shut down for a week for personal growth and rest
- Diversity and inclusion working groups
- Parental leave policy
- Paid Volunteer Time Off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists the role as remote, with a strong preference for candidates located in the EST or CST time zones.
What is the employment type?
The posting specifies that this is a full-time position.
What salary does this role offer?
The job posting does not specify a salary.
What experience is required for this role?
Requirements include experience in a high-volume activity environment managing multiple priorities, the ability to discuss contract compliance and pricing with customers, extreme attention to detail, and familiarity with Salesforce.com or other CRM systems.
Sample Interview Questions
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