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Host Analytics IncRenewals Manager
Planful, a pioneer in financial performance management cloud software, is hiring a Renewals Manager for a remote, full-time position. The company serves over 1,500 customers globally,…
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About This Role
Planful, a pioneer in financial performance management cloud software, is hiring a Renewals Manager for a remote, full-time position. The company serves over 1,500 customers globally, helping businesses streamline financial planning, budgeting, consolidations, reporting, and analytics through its AI-driven platform. This role suits a motivated professional skilled in customer retention, commercial negotiations, and enterprise software renewals. As part of the customer team, the Renewals Manager collaborates closely with Account Managers,…
Job Description
Planful, a pioneer in financial performance management cloud software, is hiring a Renewals Manager for a remote, full-time position. The company serves over 1,500 customers globally, helping businesses streamline financial planning, budgeting, consolidations, reporting, and analytics through its AI-driven platform.
This role suits a motivated professional skilled in customer retention, commercial negotiations, and enterprise software renewals. As part of the customer team, the Renewals Manager collaborates closely with Account Managers, Customer Success, and senior leadership to secure long-term client relationships and manage the complete renewal life cycle.
The position requires proactive engagement with clients ahead of renewal dates, analyzing usage patterns to preempt churn risks, and utilizing tools such as Salesforce and Clari to maintain accurate forecasting. The ideal candidate brings a proven history of meeting or exceeding commercial targets and managing complex negotiations independently.
Responsibilities
- Oversee the complete renewals process, taking ownership of commercial contracts and negotiations
- Partner with Sales and Customer Success teams to spot potential risks and secure timely renewals
- Review usage statistics and client health indicators to anticipate and prevent churn
- Reach out to clients early before renewal deadlines to evaluate satisfaction, address concerns, and find expansion opportunities
- Keep renewal forecasts precise using platforms like Salesforce and Clari
- Meet or surpass quarterly and annual retention targets consistently
Requirements
- Experience handling SaaS or enterprise software renewals, client relationships, or commercial deals
- Demonstrated history of reaching retention, sales, or related commercial objectives
- Capability to independently navigate intricate negotiations while balancing client requirements with company goals
- Effective communication, stakeholder management, and cross-functional teamwork abilities
- Sound decision-making, personal accountability, and a proactive stance on risk management
- Familiarity with CRM platforms, forecasting applications, and client data
Qualifications
- Familiarity with finance or FP&A
Core Skills
Benefits
- Two volunteer days annually
- Birthday paid time off
- Quarterly company wellness days
- Generous parental leave including three months supply of diapers and meal deliveries for the first month of maternity or paternity leave
- Talkspace access and mental health resources
- Annual company-wide events in locations such as San Diego, Denver, Palm Springs, and Las Vegas
- Home office setup assistance
- Monthly reimbursements for wifi and cell phone services
- Participation in Employee Resource Groups such as Women of Planful and Parents of Planful
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job posting explicitly specifies a remote work arrangement.
What is the employment type?
The position is full-time.
What is the salary for this role?
The job posting does not specify a salary.
What tools will I need to use in this role?
The Renewals Manager uses tools such as Salesforce and Clari to maintain accurate renewal forecasts and works with customer data and CRM systems.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.