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FoodicsRenewals Specialist
Foodics is hiring a Renewals Specialist to look after a book of customers, secure renewals on schedule, solve problems early and help customers keep getting value.…
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About This Role
Foodics is hiring a Renewals Specialist to look after a book of customers, secure renewals on schedule, solve problems early and help customers keep getting value. The position is more than renewals: the specialist works as a dependable partner in customer success and is directly accountable for preventing churn and protecting recurring annual revenue within the portfolio. Daily work involves being the customer's main contact, carrying out at least four…
Job Description
Foodics is hiring a Renewals Specialist to look after a book of customers, secure renewals on schedule, solve problems early and help customers keep getting value. The position is more than renewals: the specialist works as a dependable partner in customer success and is directly accountable for preventing churn and protecting recurring annual revenue within the portfolio.
Daily work involves being the customer's main contact, carrying out at least four organized health-check calls for each customer per year, and noticing warning signs or upsell possibilities early. The specialist works with support, product, finance and other departments to fix issues, tracks open cases until they are fully closed, and keeps customer records, renewal status and risk flags up to date in CRM systems.
Candidates need one to three years in customer success, account handling, renewal work or support. Experience with SaaS or subscription offerings is a major advantage. Arabic is required and English is welcome. The best fit is someone customer-focused who solves problems well and is motivated by retention, churn and ARR goals. Familiarity with CRM tools such as Salesforce, ticketing platforms such as Zendesk, and experience with Saudi or GCC customers are beneficial. The listing is on-site.
Responsibilities
- Manage renewals across an assigned portfolio and close them on schedule
- Serve as the main point of contact for each account
- Carry out a minimum of four organized health-check calls for each customer per year
- Spot risk signals, dissatisfaction and expansion chances early
- Solve customer issues by working with support, product, finance and other teams
- Track open cases and follow them through to resolution
- Keep CRM records of renewal status and risk indicators current
- Be accountable for lowering churn and keeping ARR within the book
Requirements
- One to three years in customer success, account handling, renewal work or support
- Arabic (required) and strong communication skills
- Customer-first attitude with solid problem-solving
- Ability to work toward retention, churn and ARR targets
Qualifications
- SaaS or subscription product background, a major plus
- English ability, a plus
- CRM experience such as Salesforce or similar
- Ticketing tool familiarity such as Zendesk or similar
- Experience supporting Saudi or GCC customers
Core Skills
Benefits
- A diverse, inclusive workplace that rewards new ideas and flexible working
- Competitive pay, with bonuses and potential share awards
- Ongoing training and an annual learning budget
- Colleagues from more than 30 nationalities across 14 countries
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The listing is marked as on-site, but the posting does not name a city.
What experience is required?
The posting asks for one to three years in customer success, account handling, renewal work or support. Arabic is required, and English is a plus.
Does the posting state a salary?
No. The posting does not specify a salary, though it mentions competitive pay with bonuses and potential share awards.
Sample Interview Questions
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