Opportunity at
FoodicsRenewals Team Leader
Foodics is hiring a Renewals Team Leader to supervise a group of Renewal Specialists working on site and manage their day-to-day output. The leader is the…
Career Tools
About This Role
Foodics is hiring a Renewals Team Leader to supervise a group of Renewal Specialists working on site and manage their day-to-day output. The leader is the team's main on-site contact, collaborates closely with the Renewals Manager, and is accountable for the group hitting its retention, churn and ARR goals. The job involves coaching the team, scheduling daily and weekly portfolio coverage and call plans, holding daily stand-ups and monthly one-to-ones,…
Job Description
Foodics is hiring a Renewals Team Leader to supervise a group of Renewal Specialists working on site and manage their day-to-day output. The leader is the team's main on-site contact, collaborates closely with the Renewals Manager, and is accountable for the group hitting its retention, churn and ARR goals.
The job involves coaching the team, scheduling daily and weekly portfolio coverage and call plans, holding daily stand-ups and monthly one-to-ones, and making sure renewal processes, playbooks and quality expectations are followed. The leader monitors each specialist's results, gives frequent feedback, and reviews call quality, CRM hygiene and health-check completion, which should reach at least four per customer each year. Where results lag, the leader drafts improvement plans with the Manager.
The leader is the initial escalation contact for accounts at risk, complaints and tough renewals, and joins important calls when necessary. Other tasks include weekly and monthly reports on results, risks and churn causes, passing customer feedback to other teams, rolling out process upgrades, onboarding and training newcomers, and helping with recruitment. Applicants need three to five years of work in customer success, account handling or renewal roles, at least one year of leading or mentoring a team, a proven record on retention or ARR goals and comfort with data. Arabic is required and good English is needed for reporting. Salesforce, Zendesk and experience with Saudi or GCC customers, particularly in F&B, are advantages. The listing is on-site.
Responsibilities
- Coach, guide and support a team of on-site Renewal Specialists every day
- Plan daily and weekly coverage, call schedules and follow-ups
- Hold daily stand-ups and monthly one-to-one meetings
- Make sure the team sticks to the renewal process, its playbooks and quality bars
- Monitor individual performance and provide clear, regular feedback
- Audit call quality, CRM entries and whether health checks are complete
- Be the first person consulted on at-risk accounts, complaints and difficult renewals
- Produce weekly and monthly write-ups covering results, risk and churn drivers
- Onboard, train and help interview new team members
Requirements
- Three to five years in customer success, account handling or renewal work
- At least one year guiding, coaching or developing a group of people
- Experience with SaaS or subscription products
- Demonstrated results against retention, churn or ARR goals
- Arabic (required) and solid English for reporting and cross-team work
- Confidence reading dashboards, tracking KPIs and producing simple reports
Qualifications
- Practical use of Salesforce or similar CRM software, plus Zendesk or comparable ticketing software
- Experience with customers in Saudi Arabia or the GCC, especially food and beverage
- Experience leading a team whose manager works remotely or only part-time on site
- Composure in tough customer conversations
Core Skills
Benefits
- A diverse, inclusive workplace that rewards new ideas and flexible working
- Competitive pay, with bonuses and potential share awards
- Ongoing training and an annual learning budget
- Colleagues from more than 30 nationalities across 14 countries
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The listing is marked as on-site, but the posting does not name a city. The leader is the main on-site contact for the renewals team.
What experience is required?
The posting asks for three to five years of customer success, account handling or renewal work, including at least one year leading a team. Arabic is required.
Does the posting state a salary?
No. The posting does not specify a salary, though it mentions competitive pay with bonuses and potential share awards.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.