Remote opportunity at
Deckers BrandsRetail Training & Communications Specialist - Global HOKA
Deckers Brands is seeking a Retail Training & Communications Specialist for Global HOKA to create and manage global training and communication resources for retail team members.…
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About This Role
Deckers Brands is seeking a Retail Training & Communications Specialist for Global HOKA to create and manage global training and communication resources for retail team members. The person in this role will build globally consistent and locally relevant materials that boost performance, elevate engagement, and connect staff to the HOKA brand culture. Working closely with global and regional stakeholders, the specialist will advocate for the retail perspective to support operational…
Job Description
Deckers Brands is seeking a Retail Training & Communications Specialist for Global HOKA to create and manage global training and communication resources for retail team members. The person in this role will build globally consistent and locally relevant materials that boost performance, elevate engagement, and connect staff to the HOKA brand culture. Working closely with global and regional stakeholders, the specialist will advocate for the retail perspective to support operational excellence.
This is a remote position, with a preference for Pacific Standard Time. Applicants are required to live in one of the following approved states: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, or Wisconsin. The salary range for this full-time role is USD 64,800 to 81,000 per year.
Responsibilities
- Lead both virtual and in-person training initiatives covering customer service, operational procedures, product knowledge, and visual merchandising
- Develop and update training materials in collaboration with brand, global, and regional partners to align with go-to-market priorities
- Track training effectiveness using metrics such as NPS, sales results, audit scores, onboarding success, and staff feedback
- Convey priorities to maximize the impact of key operational programs and initiatives
- Design communication strategies customized by region, target audience, and learning preference
- Gather field feedback and represent field viewpoints to continuously enhance communication effectiveness
- Provide programming, guidelines, and best practice support for regional conferences and events
- Plan, create, and edit leadership video content tailored for retail teams
- Track eNPS metrics and find opportunities to boost employee engagement
Requirements
- Possess 5 to 7 years of background working in retail and/or training settings
- Demonstrate expertise in global training facilitation, LMS optimization, and digital content creation
- Show proficiency in communication strategy, stakeholder management, and video production
- Exhibit strong employee engagement, presentation abilities, and organizational agility
- Demonstrate skill in cross-functional collaboration
- Reside in an approved state: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, or Wisconsin
Qualifications
- Hold a Bachelor’s degree or possess equivalent work experience
Core Skills
Benefits
- Competitive pay and bonus programs
- Financial planning and wellbeing resources
- Time away from work provisions
- Extras, discounts, and perks
- Growth and development support
- Comprehensive health and wellness programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this role is remote with a preference for PST. Candidates must reside in one of the approved states listed in the posting.
What states are approved for applicants to reside in?
Approved states are California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.
What is the salary for this role?
The estimated annual salary range is USD 64,800 to 81,000, with individual pay determined by location, skills, experience, and relevant education or training.
What experience is required for this position?
Applicants need a Bachelor’s degree or equivalent experience, along with 5 to 7 years of background in retail and/or training environments.
Sample Interview Questions
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