Remote opportunity at
KojoRevenue Operations Support Analyst
Kojo is a prominent technology company operating within the construction sector, specializing in modernizing how commercial construction businesses acquire materials. Founded in 2018, the enterprise focuses…
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About This Role
Kojo is a prominent technology company operating within the construction sector, specializing in modernizing how commercial construction businesses acquire materials. Founded in 2018, the enterprise focuses on streamlining procurement to reduce building expenses. As a Revenue Operations Support Analyst, you will manage incoming requests for the Sales and Customer Success divisions' Salesforce environment. This position centers on preparing specialized quotes and order forms, handling tasks like co-terms, split payment schedules,…
Job Description
Kojo is a prominent technology company operating within the construction sector, specializing in modernizing how commercial construction businesses acquire materials. Founded in 2018, the enterprise focuses on streamlining procurement to reduce building expenses.
As a Revenue Operations Support Analyst, you will manage incoming requests for the Sales and Customer Success divisions' Salesforce environment. This position centers on preparing specialized quotes and order forms, handling tasks like co-terms, split payment schedules, multi-year subscriptions, and custom amendments. Working alongside the Revenue Operations Coordinator, you will triage support tickets, verify agreement policies, maintain precise CRM records after signatures, and identify recurring patterns to design long-term fixes or automated self-serve workflows.
This role suits an analytical professional with a strong background in revenue operations or deal desks who thrives on organization, precision, and proactive problem resolution. You will communicate clearly with sales representatives, customer success managers, and clients to ensure operational accuracy and smooth transaction workflows.
Responsibilities
- Draft and issue custom quotes, order forms, and DocuSign envelopes for non-standard agreements
- Partner with the Revenue Operations Coordinator to optimize Salesforce and DocuSign processes
- Troubleshoot agreement generation issues, such as synchronization errors, missing details, or broken pricing rules
- Verify approval statuses against company deal policies prior to dispatching documents
- Process account ownership updates, routing changes, inbound credits, duplicate merges, and user access issues
- Maintain precise post-signature data in Salesforce regarding terms, amounts, products, and renewal paths
- Analyze recurring support queue patterns and develop business requirements for automation and template improvements
Requirements
- At least 2 years of professional experience in a B2B SaaS environment working in deal desk, sales operations, revenue operations, order management, or Salesforce support
- Hands-on configuration experience within Salesforce covering the Opportunity, Quote, and Product data model, reports, list views, and page layouts
- Proficiency with DocuSign templates, merge fields, routing, and reminders
- Demonstrated ability to perform contract calculations involving prorations, co-terms, day counts, and payment schedules
- Residency in Latin America with at least four hours of daily overlap with US Central time and schedule flexibility during the final week of each quarter
Qualifications
- Salesforce Administrator certification or equivalent hands-on administrative experience
- Familiarity with DocuSign for Salesforce or Gen for Salesforce
- Administrative exposure to go-to-market tools like Chili Piper, Outreach, ZoomInfo, or Gong
- Experience connecting signed contracts to billing platforms such as Stripe
- Background supporting construction, manufacturing, or other industrial markets
Core Skills
Benefits
- Eligibility for a new hire equity grant
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, team members work remotely from home.
What are the geographic requirements for applicants?
Applicants must be based in Latin America, maintain a minimum of four hours of daily overlap with US Central time, and offer scheduling flexibility during the final week of each quarter.
What salary does this role offer?
The posting does not specify a concrete salary amount, noting that compensation depends on factors such as experience, skillset, and market dynamics.
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