Remote opportunity at
Endpoint ClinicalRisk Management Lead
Endpoint Clinical seeks a remote Risk Management Lead to oversee and mitigate risks affecting service delivery, business continuity, customer support operations, and compliance within a clinical…
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About This Role
Endpoint Clinical seeks a remote Risk Management Lead to oversee and mitigate risks affecting service delivery, business continuity, customer support operations, and compliance within a clinical trial technology setting. This position involves collaborating closely with engineering, operations, and customer support departments to enhance service reliability and foster continuous improvement across Interactive Response Technology (IRT) and Randomization and Trial Supply Management (RTSM) solutions. The role suits professionals with a strong background…
Job Description
Endpoint Clinical seeks a remote Risk Management Lead to oversee and mitigate risks affecting service delivery, business continuity, customer support operations, and compliance within a clinical trial technology setting. This position involves collaborating closely with engineering, operations, and customer support departments to enhance service reliability and foster continuous improvement across Interactive Response Technology (IRT) and Randomization and Trial Supply Management (RTSM) solutions. The role suits professionals with a strong background in risk management, quality assurance, or customer support operations within regulated industries.
Endpoint Clinical operates in the clinical trials space, delivering technology solutions designed to handle randomization and trial supply management. In this role, the candidate will analyze study deliverables, direct risk assessments, lead root cause analyses for major service incidents, track remediation actions, and prepare executive-level risk dashboards and reports.
Responsibilities
- Review study specifications, protocols, and test strategies to verify critical functionality is appropriately built and tested
- Develop and maintain risk management frameworks, policies, and procedures for customer support operations
- Monitor Key Risk Indicators and recommend corrective actions while providing expert input for risk registers
- Lead root cause analysis for major customer escalations, recurring issues, and service incidents
- Coordinate response efforts during high-severity customer-impacting events and track remediation actions to closure
- Prepare executive-level risk reports, dashboards, and presentations on risk trends and performance metrics for leadership
Requirements
- Over 5 years of experience in risk management, customer support, operations, quality, compliance, or related functions
- Direct, recent, and hands-on experience supporting or managing production IRT and RTSM systems within the clinical trials industry
- Practical expertise across the IRT and RTSM study lifecycle, randomization, clinical supply management, and test strategies
- Experience managing operational risks and critical issues within validated, regulated environments
- Strong background in incident management, escalation management, and process improvement
Qualifications
- Bachelor’s degree in Business, Operations, Risk Management, Information Technology, or a related field
- Experience working in SaaS, Pharma, Healthcare, Technology, Life Sciences, or similar regulated industries
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the remote status as remote.
What is the employment type?
The position is full-time.
What is the salary for this role?
The source posting does not specify the salary.
What industry experience is mandatory for applicants?
Candidates must have direct, recent, and hands-on experience supporting or managing production IRT and RTSM systems in the clinical trials industry.
Sample Interview Questions
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