Opportunity at
DeliverooS&O Manager - Rider Fraud
This is a full-time Strategy and Operations manager role in London, dealing with courier and rider fraud and misuse across Deliveroo and Wolt. The post is…
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About This Role
This is a full-time Strategy and Operations manager role in London, dealing with courier and rider fraud and misuse across Deliveroo and Wolt. The post is an individual contributor role on a hybrid pattern that asks for three days each week in the London office. The work converts analysis into practical action. The manager runs a programme that identifies, evaluates and ranks courier and rider fraud exposure, then designs policies,…
Job Description
This is a full-time Strategy and Operations manager role in London, dealing with courier and rider fraud and misuse across Deliveroo and Wolt. The post is an individual contributor role on a hybrid pattern that asks for three days each week in the London office.
The work converts analysis into practical action. The manager runs a programme that identifies, evaluates and ranks courier and rider fraud exposure, then designs policies, procedures and day-to-day responses that cut that exposure without hurting customers, riders or the wider business. The posting highlights measures that are proportionate, practical to carry out and appropriate to each market.
A large part of the role involves legal and regulatory questions. The manager partners with Operations, Trust, Data Science, Product, Public Policy and Legal colleagues to define requirements, settle trade-offs and bring agreed responses into force. Analytical duties include learning how couriers are engaged and rewarded, building detection signals, and checking over time whether a policy is working. Reporting and monitoring after launch are also included.
The posting suits someone with at least six years of background across fraud control, risk, compliance, policy, operations or consulting, who can merge data with operational knowledge and sound judgement. Turning complicated or unclear issues into workable rules and plans is central, as is strong stakeholder management and running several workstreams at a brisk pace. Comfort using AI-based tools for analysis is also expected.
Responsibilities
- Run a programme to find, assess and rank courier and rider fraud and misuse risks across Wolt and Deliveroo.
- Convert identified risks into proportionate policies, procedures and operational responses.
- Oversee the rollout, monitoring and ongoing tuning of fraud and abuse policies, including effectiveness and leftover risk.
- Carry out impact and risk reviews that compare options on cost, feasibility and side effects.
- Create analytical methods and metrics that reveal patterns and measure the impact of policies.
- Lead cross-functional work from identifying a problem through to post-launch review.
Requirements
- At least six years of background spanning fraud control, risk management, compliance, policy, operations or consulting.
- Strong analytical and problem-solving ability that blends data, operational context and judgement.
- Experience converting complex or unclear risk issues into practical policies and implementation plans.
- Experience handling legal and regulatory questions while collaborating with Legal and Public Policy teams.
- Excellent stakeholder management, including influencing senior leaders and pushing back when needed.
- Solid project management across several workstreams at pace.
- Comfort with AI-enabled tools to support analysis and hypothesis building.
Core Skills
Benefits
- Benefits vary by country and cover areas such as health care, wellbeing support, parental leave, retirement plans and holidays. Candidates are directed to their recruiter for country-specific details.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based and how does it work?
The role is based in London and is hybrid, requiring three days a week in the London office.
What type of employment is offered?
This is a full-time, individual contributor position.
Is a salary stated in the posting?
The posting does not state a salary.
What experience is required?
Candidates need at least six years of experience in a field such as fraud control or compliance, or in operations or consulting.
Sample Interview Questions
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