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SMG - Service Management GroupSales Executive
SMG - Service Management Group seeks a Sales Executive for a remote position, with a preference for candidates in the Kansas City area and up to…
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About This Role
SMG - Service Management Group seeks a Sales Executive for a remote position, with a preference for candidates in the Kansas City area and up to 15 percent travel required. Service Management Group partners with over 550 brands across more than 180 countries, utilizing an AI-native platform and professional expertise to help organizations improve brand, customer, and employee experiences. This role focuses on driving new customer acquisition within upper mid-market…
Job Description
SMG - Service Management Group seeks a Sales Executive for a remote position, with a preference for candidates in the Kansas City area and up to 15 percent travel required. Service Management Group partners with over 550 brands across more than 180 countries, utilizing an AI-native platform and professional expertise to help organizations improve brand, customer, and employee experiences.
This role focuses on driving new customer acquisition within upper mid-market and enterprise organizations across consumer services, retail, and restaurant industries. The Sales Executive will own the complete sales lifecycle, from initial account strategy and prospecting through negotiation and contract closure. Success in this position involves meeting an annual new-logo quota, maintaining a healthy sales pipeline, and providing actionable market insights to internal teams.
The position includes a structured onboarding plan, deal coaching, cross-functional support, and quota-based variable compensation with accelerator incentives. Candidates must be comfortable working independently, navigating ambiguity, and engaging senior stakeholders across complex organizations.
Responsibilities
- Manage the full new-logo sales cycle covering account strategy, prospecting, negotiation, and contract finalization
- Build and maintain a qualified pipeline through targeted outreach, research, referrals, industry events, marketing campaigns, and collaboration with SDRs
- Conduct discovery sessions with prospective customers to understand their business challenges, decision criteria, priorities, buying processes, and budgets
- Formulate tailored value propositions connecting company platforms, professional services, and expertise to client needs
- Develop account plans, engage appropriate stakeholders, advance opportunities, and manage procurement and contracting processes
- Keep opportunity and forecast data current in Salesforce using prospecting and AI-enabled tools
- Share buyer feedback and market data with marketing, product, and sales teams to enhance messaging and go-to-market strategies
Requirements
- At least 3 years of experience in business development, B2B sales, or another revenue-generating function
- Demonstrated ability to build sales pipelines, manage sales cycles, and close business
- Proficiency in consultative selling, stakeholder engagement, discovery, qualification, and negotiation
- Strong communication, presentation, organization, and follow-up capabilities
- Ability to work independently, navigate ambiguity, and maintain accountability to targets
- Familiarity with Salesforce alongside prospecting, virtual-selling, and sales productivity software
Qualifications
- Bachelor degree or equivalent relevant experience
- Prior experience selling SaaS, technology-enabled offerings, or professional services
- Background selling within customer experience, retail, or restaurant industries
Core Skills
Benefits
- Quota-based variable compensation with accelerator incentives
- Structured 30, 60, and 90 day ramp period with deal coaching and cross-functional support
- Unlimited paid time off
- Extended parental leave
- Company-issued equipment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is fully remote, though candidates in the Kansas City area are preferred and up to 15 percent travel is required.
What is the compensation structure for this role?
The position is goal-driven and features quota-based variable compensation paired with accelerator incentives. A specific base salary amount is not stated in the job posting.
What experience is required to apply?
Candidates must have a minimum of 3 years of experience in B2B sales, business development, or another revenue-generating role, along with a documented history of building pipelines and closing business.
Sample Interview Questions
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