Remote opportunity at
DISHERSales Operations Analyst
DISHER is searching for a Sales Operations Analyst for a remote, full-time position. The employer is partnering with a company undergoing a transformation from a logistics…
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About This Role
DISHER is searching for a Sales Operations Analyst for a remote, full-time position. The employer is partnering with a company undergoing a transformation from a logistics services provider into a technology-enabled services enterprise, integrating technology, data, and artificial intelligence into its operations and customer offerings. In this role, the analyst will build and own customer analytics designed to improve Net Revenue Retention and overall customer success outcomes. The professional chosen…
Job Description
DISHER is searching for a Sales Operations Analyst for a remote, full-time position. The employer is partnering with a company undergoing a transformation from a logistics services provider into a technology-enabled services enterprise, integrating technology, data, and artificial intelligence into its operations and customer offerings. In this role, the analyst will build and own customer analytics designed to improve Net Revenue Retention and overall customer success outcomes. The professional chosen for this position will report to the Vice President of Customer Operations, collaborating directly with customer-facing teams and executives to deliver actionable insights and automated intelligence regarding customer retention, expansion, and value.
This role is well-suited for an experienced data professional who can translate complex data into practical strategies. Key responsibilities include creating customer health scores, developing churn propensity models, producing weekly at-risk account reports, and automating renewal dashboards. The analyst will also manage expansion signal analytics, oversee data infrastructure connections between internal databases, CRMs, and business intelligence platforms like Power BI and Tableau, and spearhead AI adoption for analytics. Success in the position is measured by a reduction in red health score accounts, a decrease in manual data extraction time for customer success managers, and timely delivery of automated reports.
Responsibilities
- Build and maintain a customer health score utilizing metrics such as order frequency, dispute rates, response times, and fill rate satisfaction
- Produce weekly reports highlighting at-risk accounts categorized by red, yellow, and green indicators alongside specific score drivers
- Develop a churn propensity model to flag potential account churn thirty to sixty days in advance
- Automate renewal dashboards that include win probability estimates
- Generate monthly insight views and market share analyses to uncover expansion opportunities and service level agreement upgrade potential
- Produce quarterly customer value reports and executive-level decks for business reviews
- Maintain connections between internal databases, CRMs, and business intelligence tools including Power BI and Tableau
- Implement automated alerts and resolve data quality issues in coordination with operations and IT teams
- Lead artificial intelligence adoption for analytics, productionize analytic models, and implement query interfaces for self-service
Requirements
- Minimum of eight years of professional experience as a Business Intelligence Analyst, Data Analyst, or Analytics Specialist
- Demonstrated background in building dashboards that drive business action
- Proficiency with Power BI or Tableau
- Experience connecting to ERP or WMS data sources
- Working knowledge of Python or similar tools for data analysis
- Familiarity with CRM data structures such as HubSpot, Salesforce, or Pipedrive
- Possess the current and continuing right to work in the United States without restrictions or expirations
Qualifications
- Experience working in logistics, supply chain, distribution, or e-commerce fulfillment
- Strong preference for background experience in spare parts logistics
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting indicates that the role has a remote status.
What is the employment type?
The position is full-time.
What is the salary for this role?
The salary is not stated in the job posting.
What experience level is required to apply?
Applicants must have eight or more years of experience as a Business Intelligence Analyst, Data Analyst, or Analytics Specialist.
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