Remote opportunity at
RetailNextSales Operations Associate
RetailNest seeks a Sales Operations Associate to assist the sales organization in operating with greater speed and efficiency. Based in South Africa and reporting to the…
Career Tools
About This Role
RetailNest seeks a Sales Operations Associate to assist the sales organization in operating with greater speed and efficiency. Based in South Africa and reporting to the Global Manager of Sales Operations, this position involves hands-on management of the company's sales technology ecosystem, which includes Salesforce, Gong, Salesloft, and ZoomInfo. The successful candidate will design and maintain critical business reporting, oversee user administration and system configurations, facilitate sales enablement and training,…
Job Description
RetailNest seeks a Sales Operations Associate to assist the sales organization in operating with greater speed and efficiency. Based in South Africa and reporting to the Global Manager of Sales Operations, this position involves hands-on management of the company's sales technology ecosystem, which includes Salesforce, Gong, Salesloft, and ZoomInfo. The successful candidate will design and maintain critical business reporting, oversee user administration and system configurations, facilitate sales enablement and training, and coordinate cross-functional projects spanning sales leadership, finance, marketing, and engineering.
This role is suited for an analytical professional with one to three years of experience in sales, revenue, or business operations who enjoys working with both data and intricate workflows. Team members gain direct exposure to how a B2B SaaS revenue engine operates, taking ownership of core tools, maintaining data hygiene, and creating documentation and training materials used across the sales division.
Responsibilities
- Build and maintain Salesforce dashboards and reports tracking pipeline, forecasting, bookings, and representative activity
- Prepare forecast data, flag reporting gaps, and collaborate with sales representatives to ensure CRM data cleanliness
- Handle user provisioning, permissions, licenses, and basic configurations for Salesforce, Gong, Salesloft, and ZoomInfo
- Manage end-to-end sales operations projects including scope determination, timeline creation, stakeholder coordination, and post-launch adoption tracking
- Onboard new sales hires on tech stacks and core processes while developing enablement content such as guides, playbooks, and video walkthroughs
- Coordinate monthly sales enablement sessions in partnership with product and marketing teams
Requirements
- One to three years of experience in sales operations, revenue operations, business operations, or a related analytical role
- Hands-on Salesforce background involving report and dashboard creation alongside management of account, contact, and opportunity data
- Strong proficiency in Google Sheets or Excel including lookups, data cleanup, and pivot tables
- Ability to manage multiple deadlines and projects simultaneously with attention to detail
- Clear verbal and written communication skills suitable for interacting with sales representatives and senior leadership
Qualifications
- Salesforce Administrator certification or active progress toward obtaining it
- Familiarity with Gong, Salesloft, and ZoomInfo or comparable conversation intelligence, engagement, and enrichment tools
- Background in creating enablement content or training materials using platforms such as Loom, Confluence, or an LMS
Core Skills
Benefits
- Monthly Recharge Day
- Holiday Exchange Program
- Best Self Benefit Program
- Medical Insurance
- Work from Anywhere up to 90 days
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
This role is located in South Africa and reports to the Global Manager of Sales Operations.
What experience is required for this role?
Candidates must have one to three years of experience in business operations, sales operations, revenue operations, or a similar analytical role, ideally within a B2B SaaS organization.
What tools will I be administering?
The role involves day-to-day administration and support of Salesforce, Gong, Salesloft, and ZoomInfo.
What benefits are offered?
RetailNest offers medical insurance, a monthly recharge day, a holiday exchange program, a best self benefit program, and the ability to work from anywhere for up to 90 days.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.