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Grafana LabsSales Operations Manager | United States | Remote
Grafana Labs, the company behind Grafana Cloud, is seeking a remote Sales Operations Manager to bolster its go-to-market team. The role answers to the Senior Director…
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About This Role
Grafana Labs, the company behind Grafana Cloud, is seeking a remote Sales Operations Manager to bolster its go-to-market team. The role answers to the Senior Director of Field Operations and focuses on setting targets, building quotas and reporting for the consumption-based product line. The ideal candidate turns messy commercial realities into clear analytical models in a data-heavy, fast-moving environment. Duties include keeping the core account-level models that track consumption growth…
Job Description
Grafana Labs, the company behind Grafana Cloud, is seeking a remote Sales Operations Manager to bolster its go-to-market team. The role answers to the Senior Director of Field Operations and focuses on setting targets, building quotas and reporting for the consumption-based product line. The ideal candidate turns messy commercial realities into clear analytical models in a data-heavy, fast-moving environment.
Duties include keeping the core account-level models that track consumption growth across the go-to-market organization current; partnering with Revenue Operations and Compensation to run monthly pay refreshes and refine how they work; examining customer product activity to inform spending on product, market segmentation and territory design; extracting large data sets from Google BigQuery using SQL; linking BigQuery, Google Sheets and pay-calculation tools; resolving pay exceptions with sales teams; and handling ad hoc analysis requests independently with useful results.
The person explains findings to executives in terms of what happened, why it matters and what to do next, and works with little oversight.
Responsibilities
- Keep core account-level models of consumption growth across the go-to-market organization current
- Partner with Revenue Operations and Compensation on monthly pay refreshes and process upgrades
- Run deep dives into customer product usage to guide investment, segmentation and territory design
- Pull large extracts from Google BigQuery using SQL
- Link BigQuery, Google Sheets and pay tools so calculations run smoothly
- Resolve pay exceptions directly with sales teams
- Answer ad hoc requests independently with actionable findings
Requirements
- At least four years across strategy, operations, consulting, analytics or pay design
- Works comfortably with large data sets and open-ended questions, pulling out the key points
- Excels at turning commercial problems into structured models and insights
- Communicates effectively with executive audiences
- Works autonomously with minimal direction
- Top-tier spreadsheet modeling in Excel or Sheets, with complex formulas, pivots and charts
- Strong SQL and data movement between BigQuery and sales tools
- Familiar with Salesforce reports, dashboards, validation logic and automation flows
- Hands-on with pay platforms such as Xactly, Apttus or CaptivateIQ
Qualifications
- Involvement in open-source communities
- Tableau or Looker background
- Skill with Grafana visualization
Core Skills
Benefits
- Restricted stock units granted to all staff
- Remote-only organization with teammates across dozens of countries
- In-person orientation for new joiners
- 30 days of annual leave, 3 of which are company shutdown days
- Transparent leadership and defined growth paths
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the role is remote in the United States.
What is the OTE range?
In the United States, OTE runs $125,000 to $148,000, with actual pay depending on level, experience and skill set.
What experience is needed?
At least four years across strategy, operations, consulting, analytics or pay design.
Which tools matter most?
SQL and BigQuery, advanced spreadsheets, Salesforce reporting, and a pay platform such as Xactly, Apttus or CaptivateIQ.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.