Sales & Operations Specialist, RC Capital

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About This Role

RevenueCat operates a mobile monetization platform utilized by over half of newly released subscription applications, processing more than sixteen billion dollars in annual purchase volume. The organization maintains a globally distributed workforce exceeding one hundred fifty staff members spanning multiple countries. This opportunity sits within RC Capital, the company's financial services division offering a product named Early Payouts, which supplies mobile developers with App Store proceeds instantly rather than forcing…

Job Description

Responsibilities

• Manage inbound and targeted outbound prospect pipelines by handling discovery, assessing product fit, running screenings, overcoming objections, and guiding qualified leads toward decisions
• Lead approved customers through onboarding to guarantee they successfully activate and understand how to utilize Early Payouts
• Act as a primary point of contact for customer inquiries, disputes, and operational issues while coordinating resolutions through support and specialist teams
• Execute documented risk and fraud policies consistently, investigate discrepancies, record decisions, and escalate complex regulatory matters to appropriate internal owners
• Monitor performance metrics across the funnel, support demand, and portfolio health to generate data-driven recommendations for product and leadership teams
• Enhance internal workflows, CRM systems, support ticketing, documentation, and automations utilizing AI tools carefully to minimize manual labor without degrading customer trust
• Collaborate with the marketing department on targeted acquisition campaigns, competitive analyses, and demand-generation content

Requirements

• Accumulate at least 4 years of high-ownership, customer-facing experience in commercial or operational domains such as sales, account management, customer success, or customer operations
• Demonstrate a documented history of advancing opportunities through a commercial pipeline while handling a substantial volume of customer relationships
• Possess 1 to 2 years of practical marketing or growth background managing CRM-driven outreach or campaigns
• Show operational judgment in defining next steps, enforcing policies uniformly, and identifying when issues require specialist escalation
• Display analytical proficiency in navigating CRM, support, and data analytics systems to evaluate performance funnels
• Maintain strong written and verbal communication skills appropriate for managing prospects, client onboarding, and executive updates
• Sustain working hours that genuinely overlap with US time zones while functioning comfortably within an autonomous team

Qualifications

• Obtain direct experience handling payment operations, underwriting, fraud prevention, dispute management, or compliance workflows
• Demonstrate past involvement launching a new business line, product, or operating motion prior to the creation of a formal playbook
• Exhibit knowledge concerning mobile applications, subscription models, developer utilities, or App Store economics
• Contribute successfully to lifecycle marketing campaigns, user-facing content creation, or experimental growth initiatives
• Familiarize oneself with tools such as Salesforce, Notion, Linear, Intercom, Zendesk, Slack, Zoom, and product analytics platforms

Core Skills

Benefits

• Competitive equity in a Series C startup backed by top-tier investors including Y Combinator
• Ten-year exercise window for vested equity options
• Fully remote work environment organized around schedule autonomy and flexibility
• Four to five weeks of flexible time off annually
• Paid desk arrangement at a co-working space
• Workspace budget alongside a continuous learning stipend

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