Remote opportunity at
CDWSales Operations Supervisor
CDW, a Fortune 500 technology solutions provider, is seeking a Sales Operations Supervisor to manage operations and foster revenue growth across regional sales districts. In this…
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About This Role
CDW, a Fortune 500 technology solutions provider, is seeking a Sales Operations Supervisor to manage operations and foster revenue growth across regional sales districts. In this remote position, the supervisor will collaborate closely with sales managers, act as a primary liaison to back-office departments, and guide internal teams to resolve order challenges, pricing adjustments, and return requests. The role involves analyzing data to deliver sales insights, coaching account managers on…
Job Description
CDW, a Fortune 500 technology solutions provider, is seeking a Sales Operations Supervisor to manage operations and foster revenue growth across regional sales districts. In this remote position, the supervisor will collaborate closely with sales managers, act as a primary liaison to back-office departments, and guide internal teams to resolve order challenges, pricing adjustments, and return requests.
The role involves analyzing data to deliver sales insights, coaching account managers on operational tasks and profitability, and aligning with strategic original equipment manufacturer partners to organize enablement activities. The ideal candidate will combine strong analytical capabilities with the ability to build trusting internal and external partnerships while balancing multiple priorities.
Responsibilities
- Partner with sales managers to provide operational management and strategy for building client and partner relationships
- Collaborate with internal CDW departments to resolve complex order issues, backorders, and drop-ship emergencies
- Evaluate and address the business impact of negative gross margins, price adjustments, and product returns
- Analyze sales data to uncover insights that drive revenue growth and solve complex operational problems
- Review month-end open orders and backorders with account managers to close deals and protect business continuity
- Provide coaching, training, and operational guidance to account managers to maintain profitability and identify skill gaps
- Coordinate with strategic OEM partners on sales enablement activities to support growth and profitability
Requirements
- Minimum of two years of sales process experience, or one year of experience at CDW combined with external sales process management
- Proficiency in analyzing numerical data and generating reports
- Strong oral and written communication skills tailored to various audiences
- Ability to prioritize multiple tasks, adapt to changing business needs, and meet strict deadlines
- Expert knowledge of SPS order processing and AS400
- Willingness to travel up to 10% of the time or as needed for meetings, client locations, and CDW sites
Qualifications
- Bachelor degree or associate degree
Core Skills
Benefits
- Annual salary ranging from USD 68,000 to USD 90,000 depending on experience and skill set
- Annual bonus target of USD 6,000 subject to plan terms and conditions
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting lists the location and remote status as remote, with up to 10% travel required as needed.
What is the salary range for the Sales Operations Supervisor?
The annual pay range is USD 68,000 to USD 90,000 depending on experience and skill set, plus an annual bonus target of USD 6,000 subject to plan conditions.
What experience is required to apply?
Candidates must have an associate or bachelor degree along with two years of sales process experience, which can include a minimum of one year at CDW or two years of external sales process management.
What are the travel expectations?
The role requires the ability and willingness to travel up to 10% or as needed to client sites, meetings, and other CDW locations.
Sample Interview Questions
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