Remote opportunity at
ReformationSeasonal Customer Love Associate - (Remote - GA based)
Reformation seeks a Seasonal Customer Love Associate to join its team on a remote basis for candidates residing in Georgia. This part-time position requires working between…
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About This Role
Reformation seeks a Seasonal Customer Love Associate to join its team on a remote basis for candidates residing in Georgia. This part-time position requires working between 8 and 29 hours per week to support shoppers during the peak season. Reformation is a global fashion brand founded in 2009 with a mission to bring sustainable fashion to everyone, aiming to be Climate Positive by 2025 and Circular by 2030. In this…
Job Description
Reformation seeks a Seasonal Customer Love Associate to join its team on a remote basis for candidates residing in Georgia. This part-time position requires working between 8 and 29 hours per week to support shoppers during the peak season. Reformation is a global fashion brand founded in 2009 with a mission to bring sustainable fashion to everyone, aiming to be Climate Positive by 2025 and Circular by 2030.
In this role, the associate will act as a stylist, friend, and personal assistant to help clients navigate purchases, answer inquiries, and build lasting relationships across various communication channels. The ideal candidate possesses a high degree of empathy, sharp organization skills, and a strong drive for excellence. Successful seasonal employees may have the opportunity to extend their contracts or be considered for permanent positions based on business needs and individual performance.
Responsibilities
- Deliver consistent customer service across email, text, and chat channels
- Help customers shop by acting as a stylist, friend, and personal assistant
- Process customer orders efficiently by mastering shipping, fulfillment, and returns procedures
- Share customer and product feedback with internal departments such as Merchandising, Operations, and Product Development
- Meet case volume expectations and performance goals in a changing environment
Requirements
- Maintain flexible availability including evenings, weekends, and holidays
- Work 8 to 29 hours per week in a remote arrangement for Georgia residents
- Communicate effectively across digital channels like email, text, and chat
- Manage time well to juggle multiple tasks and meet deadlines
Qualifications
- Prior experience working on an e-commerce customer service team
- Proficiency with Kustomer and Google Suite
Core Skills
Benefits
- Employer-sponsored private medical, dental, and vision insurance
- Commuter benefits for travel assistance
- Paid time off including vacation, sick leave, and company holidays
- Retirement planning support with optional Environmental Social Governance-aligned fund investments
- Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment
- Clothing discounts and participation in culture events like Volunteer Time Off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, this position is remote and specifically for candidates based in Georgia.
What is the pay rate for this position?
The anticipated wage ranges from $17.60 to $18.65 per hour, depending on location, experience, skills, qualifications, and internal equity.
How many hours per week will I work?
This is a part-time role requiring between 8 and 29 hours per week, with occasional weekend shifts and flexible availability needed during peak season.
Can seasonal employees transition to permanent roles?
Top-performing seasonal employees may be asked to extend their contracts or be considered for permanent positions on the core team, subject to business needs and performance.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.