Remote opportunity at
Uncommon GoodsSeasonal Customer Support Specialist - Dominican Republic
Uncommon Goods, a company partnering with independent makers and small businesses to sell creative items, is hiring Seasonal Customer Support Specialists located in the Dominican Republic.…
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About This Role
Uncommon Goods, a company partnering with independent makers and small businesses to sell creative items, is hiring Seasonal Customer Support Specialists located in the Dominican Republic. This fully remote, contractor position involves assisting customers via phone, email, and live chat by processing orders, answering inquiries, and resolving issues in English. Selected individuals will complete virtual training on company values and procedures. The contract runs through December 20, with potential for…
Job Description
Uncommon Goods, a company partnering with independent makers and small businesses to sell creative items, is hiring Seasonal Customer Support Specialists located in the Dominican Republic. This fully remote, contractor position involves assisting customers via phone, email, and live chat by processing orders, answering inquiries, and resolving issues in English.
Selected individuals will complete virtual training on company values and procedures. The contract runs through December 20, with potential for extension. Weekly hours range from a minimum of 20 up to 40, scheduled between Monday and Sunday according to business needs. This role requires full-time availability and flexibility for varying schedules, including weekend shifts.
Responsibilities
- Handle customer interactions through phone, live chat, and email in English
- Process orders directly with buyers and address product questions
- Identify customer issues quickly, report them accurately, and deliver reasonable solutions
- Follow up on pending matters and supply extra support when necessary
- Maintain engagement with product quality and the company brand
Requirements
- Located in the Dominican Republic
- Fluent written and verbal English communication skills
- Full-time availability with the ability to work weekend shifts and a varying weekly schedule
- A quiet, dedicated home workspace with reliable high-speed internet, a computer, and a headset with a microphone
- Video capability for virtual meetings, training, and coaching sessions
Qualifications
- Prior experience in a customer service setting
- Open availability for scheduling
Core Skills
Benefits
- Hourly wage of $8.00 USD
- Casual work environment
- Remote work flexibility
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a 100% remote position, but applicants must be located in the Dominican Republic.
What is the pay rate for this role?
The position offers a competitive hourly wage of $8.00 USD as a contractor.
What are the working hours?
Hours range from 20 to 40 hours per week with a varying schedule between Monday and Sunday, requiring full-time availability and weekend shifts.
How do I apply?
Interested applicants should submit a resume detailing their relevant experience. Shortlisted candidates will participate in a virtual interview and online assessments.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.