Remote opportunity at
Convergint Federal SolutionsSecurity Remote Support Specialist (with OnGuard/Exacq)
Convergint Federal Solutions is seeking a full-time Remote Services Technical Support Specialist to join its team on a remote basis. As a global, service-based systems integrator…
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About This Role
Convergint Federal Solutions is seeking a full-time Remote Services Technical Support Specialist to join its team on a remote basis. As a global, service-based systems integrator with twenty years of growth, the company protects the lives and assets of customers and communities through specialized electronic security solutions. This position suits an enthusiastic, results-driven professional who possesses hands-on experience with physical security technologies and enterprise systems. The person in this role…
Job Description
Convergint Federal Solutions is seeking a full-time Remote Services Technical Support Specialist to join its team on a remote basis. As a global, service-based systems integrator with twenty years of growth, the company protects the lives and assets of customers and communities through specialized electronic security solutions. This position suits an enthusiastic, results-driven professional who possesses hands-on experience with physical security technologies and enterprise systems.
The person in this role will handle system configuration, device integration, and technical troubleshooting for video management and access control platforms. Responsibilities include running remote diagnostics, coordinating with field technicians, executing programming tasks, and interfacing directly with customers to maintain high standards of performance and support. Candidates should note that general IT experience alone is insufficient for success, as specialized knowledge of physical security hardware and software is required.
Responsibilities
- Configure, commission, and support enterprise video management and access control systems
- Program systems, integrate devices, and troubleshoot controllers and field hardware
- Validate system functionality during startup and service activities
- Perform remote diagnostics and coordinate actions with field technicians
- Read and interpret blueprints, schematics, and wiring diagrams
- Ensure all work aligns with health and safety policies, best practices, and local regulations
- Provide technical mentorship and guidance to less-experienced staff members
Requirements
- High School diploma or equivalent
- Minimum of two years of relevant field experience
- Previous work experience in the electronic and security industry
- Hands-on experience with Lenel OnGuard and exacqVision
- Knowledge of door hardware, panels, readers, and field-level devices
Qualifications
- At least one active certification in video management systems from a recognized manufacturer
- At least one active certification in access control from a recognized platform provider
- Experience with alternative enterprise platforms such as Milestone, Genetec, Avigilon, CCURE, Brivo, Genea, or Alta
Core Skills
Benefits
- Company Holidays and Paid Time Off
- Immediate comprehensive benefit plan including medical and dental coverage
- Employer contribution to RRSP
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
Frequently Asked Questions
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Is this position remote?
Yes, the source posting explicitly designates this role as remote.
What is the employment type?
The position is full-time.
What salary is offered for this role?
The salary is not specified in the job posting.
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