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LucidworksSenior Account Manager
Lucidworks seeks a Senior Account Manager to act as the executive owner for a portfolio of major enterprise clients. Operating as a senior individual contributor within…
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About this role
Senior Account Manager at Lucidworks is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. The listed pay is USD 125,000 - 160,000/yr. It was posted on Oct 31, 2026. This listing is paused and not taking applications at the moment.
Job Description
Lucidworks seeks a Senior Account Manager to act as the executive owner for a portfolio of major enterprise clients. Operating as a senior individual contributor within the Client Excellence organization, this fully remote position is open to candidates based anywhere in the United States and reports directly to the VP, Client Excellence. The employer provides deep learning search and browse technology that powers commerce, workplace applications, and customer service for prominent global brands across retail, finance, manufacturing, and B2B commerce.
This role carries the highest quota and portfolio revenue responsibility within the Account Manager job family. The incoming professional will take charge of gross retention, net retention, and multi-year contract expansions while collaborating closely with technical resources like Client Success Engineers. Key duties involve orchestrating cross-functional teams across professional services, support, product, and sales, alongside mentoring peer account managers and leveraging generative AI tools to streamline account planning.
Responsibilities
- Manage commercial success, gross retention, net retention, renewals, and long-term expansion across a portfolio of top strategic accounts
- Formulate and execute multi-year account plans that tie company solutions directly to client business objectives
- Act as the primary executive relationship owner, conducting executive business reviews to display tangible outcomes
- Identify, develop, and close major expansion opportunities, managing complex pricing and contract terms
- Maintain a reliable renewal forecast and commercial pipeline while communicating risk mitigation plans to leadership
- Serve as the executive escalation point for resolving client business issues by coordinating internal departments
- Provide coaching and mentorship to fellow account managers regarding engagement strategies and negotiations
- Utilize generative AI tools responsibly to expedite account research, planning, and communications
Requirements
- Proven background in handling complex enterprise client portfolios with a focus on retention, growth, and forecasting
- Demonstrated history of closing enterprise renewals and large expansion deals while meeting revenue goals
- Capacity to cultivate C-suite relationships and translate client priorities into strategic multi-year account plans
- Strong communication, presentation, and executive facilitation skills for leading high-level business reviews
- Proficiency in applying generative AI tools to daily tasks while safeguarding confidential client information
Qualifications
- Background in managing enterprise SaaS clients within a subscription business model
- Experience utilizing CRM and customer success platforms for forecasting and account strategy
- Familiarity with enterprise search, digital experience, AI, or commerce technologies
- Prior experience mentoring or informally guiding other account management professionals
Core Skills
Benefits
- Base salary range of USD 125,000 to 160,000 per year
- Commission eligibility tied directly to retention and expansion performance
- Potential sign-on bonus eligibility
- Equity grants subject to proper approval
- Medical, dental, and vision health coverage alongside voluntary benefits
- Generous paid time off policy and various leave options
- Participation in a 401(k) plan and paid holidays
- Life and disability coverage if offered
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote position that is open to candidates based in the United States.
What is the salary range for the Senior Account Manager role?
The base salary ranges from USD 125,000 to 160,000 per year. This role also features commission eligibility tied to retention and expansion performance, alongside potential sign-on bonuses and equity grants.
Where does this role sit within the company structure?
This is a senior individual contributor role housed within the Client Excellence organization, reporting directly to the Vice President of Client Excellence.
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