Hybrid opportunity at
Coins.phSenior Account Manager (Visayas) - Local Payments
Coins.ph is seeking a Senior Account Manager for Local Payments focused on the Visayas region. Coins.ph operates as an established cryptocurrency brand and financial services platform…
Career Tools
About This Role
Coins.ph is seeking a Senior Account Manager for Local Payments focused on the Visayas region. Coins.ph operates as an established cryptocurrency brand and financial services platform in the Philippines with over 18 million users, holding Virtual Currency and Electronic Money Issuer licenses regulated by the Bangko Sentral ng Pilipinas. In this hybrid role, the Senior Account Manager will find, approach, and onboard new merchants onto payment products like POS terminals,…
Job Description
Coins.ph is seeking a Senior Account Manager for Local Payments focused on the Visayas region. Coins.ph operates as an established cryptocurrency brand and financial services platform in the Philippines with over 18 million users, holding Virtual Currency and Electronic Money Issuer licenses regulated by the Bangko Sentral ng Pilipinas.
In this hybrid role, the Senior Account Manager will find, approach, and onboard new merchants onto payment products like POS terminals, QR payments, and e-wallets, with an emphasis on high-volume and strategic accounts. The incumbent will manage relationships with existing merchants in Bohol and Eastern Visayas, lead commercial and merchant discount rate negotiations, track portfolio performance metrics, handle escalated support inquiries, and represent the organization at local industry gatherings.
This position suits professionals with extensive background in merchant acquisition or account management within the financial technology, payments, banking, or e-commerce industries. The person filling this position will also mentor junior team members, collaborate with internal operations, product, and technology groups, and share market intelligence.
Responsibilities
- Identify, approach, and onboard new merchants onto payment services including POS terminals, QR payments, and e-wallets, prioritizing strategic and high-volume accounts
- Build and maintain strong relationships with existing merchants across Bohol and Eastern Visayas to drive usage, retention, and satisfaction
- Lead negotiations on merchant discount rates, commercial terms, and service agreements for complex or high-value deals
- Collaborate with internal operations, product, and tech teams to facilitate smooth onboarding and integration
- Serve as the senior point of contact for merchant queries, support, and escalations requiring seniority or judgment
- Monitor transaction volumes, track KPIs, and manage account and regional portfolio performance
- Mentor and provide guidance to junior account managers or new hires in the region
- Gather and share market insights regarding industry trends, competitor offerings, and customer needs in the fintech and payments space
- Represent the company at merchant and industry events across Bohol and Eastern Visayas
Requirements
- 4 to 7 years of experience in merchant acquisition, business development, or account management
- Demonstrated track record of closing high-value deals and managing a large, high-volume portfolio independently
- Strong communication, presentation, and negotiation skills when dealing with senior merchant stakeholders
- Customer-focused mindset with a drive to exceed targets and KPIs
- High self-direction, organizational, and time management skills to operate with autonomy across a wide regional territory
- Ability to coordinate with international partners and stakeholders
- Willingness to travel extensively within Bohol and Eastern Visayas, including to less accessible areas, for merchant visits
Qualifications
- Bachelor's degree in Business or a related field
- Experience in fintech, banking, payments, or e-commerce
- Based in Bohol or Eastern Visayas, or willing to relocate with strong familiarity of the local merchant landscape and business community
- Prior experience mentoring or informally leading junior team members
Core Skills
Benefits
- Work cross-functionally with other teams to carry out implementations that improve and create an impact on customer experience
- Opportunities for career advancement within a fast-growing organization aiming to expand its territories outside APAC
- A company culture that welcomes data-backed bright ideas to create meaningful changes
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The posting indicates that the position has a hybrid remote status.
Where is the job located?
The role covers Bohol and Eastern Visayas, and candidates can be based in Bohol or Eastern Visayas, or willing to relocate.
What experience is required for this position?
Candidates must have 4 to 7 years of experience in merchant acquisition, business development, or account management, preferably within fintech, banking, payments, or e-commerce.
What is the salary for the Senior Account Manager role?
The job posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.