Remote opportunity at
Maven ClinicSenior Care Support Associate
Maven Clinic is seeking a Senior Care Support Associate to join its remote operations team on a full-time basis. In this Tier 2 specialized support role,…
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About This Role
Maven Clinic is seeking a Senior Care Support Associate to join its remote operations team on a full-time basis. In this Tier 2 specialized support role, the incumbent will act as an escalation point to handle nuanced inquiries, assist with artificial intelligence quality assurance, conduct bug triage, and participate in emerging operational workflows. Maven Clinic operates as a virtual healthcare platform focusing on family and women wellness programs. This opportunity…
Job Description
Maven Clinic is seeking a Senior Care Support Associate to join its remote operations team on a full-time basis. In this Tier 2 specialized support role, the incumbent will act as an escalation point to handle nuanced inquiries, assist with artificial intelligence quality assurance, conduct bug triage, and participate in emerging operational workflows. Maven Clinic operates as a virtual healthcare platform focusing on family and women wellness programs.
This opportunity suits professionals with a background in customer assistance who possess deep product comprehension and the ability to navigate complex care requirements. The organization offers three distinct weekly shift options based in Eastern Time, which include weekend coverage days. Applicants must hold active work authorization within the United States and reside in one of the approved states listed in the posting.
Maven Clinic provides a competitive total compensation package that includes a base salary between $55,000 and $65,000 per year, equity, and a comprehensive suite of health and wellness benefits. Team members receive access to employer-covered medical and dental plans, 401(k) matching with immediate vesting, sixteen weeks of fully paid parental leave for eligible employees, and internal platform access for whole-self care.
Responsibilities
- Act as the primary contact for members and providers across messaging, phone, and live chat channels
- Assist members with program enrollment, pharmacy and clinic coordination, and appointment scheduling
- Apply product and benefits knowledge to navigate complex care requests and resolve escalations
- Handle specialized workflows including verification phone calls, partnership questions, and clinic support
- Execute quality assurance reviews across company products and report trends to leadership
- Identify and triage technical issues alongside product and operations teams
- Engage in service recovery initiatives and contribute to customer feedback loops
- Mentor junior support personnel through collaborative problem-solving
Requirements
- At least two years of experience working in high-volume customer service environments
- Demonstrated background providing support through live chat, telephone, and messaging
- Prior experience operating in the healthtech, insurance, or fertility benefits sectors
- Effective written and verbal communication capabilities with high empathy
- Strong organizational aptitude and attention to detail to manage multiple parallel workstreams
- Active United States work authorization
- Residency in one of the approved states: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WA, or WI
Qualifications
- Background supporting specialty medications, pharmacy coordination, or chronic condition programs
- Experience conducting quality assurance reviews or evaluating support interactions
- Familiarity utilizing Zendesk, Slack, and Google Workspace
- Comfort learning and applying artificial intelligence tools in daily workflows
- Prior work history within an escalation-focused or tiered support framework
Core Skills
Benefits
- Base salary range of $55,000 to $65,000 per year plus equity
- Employer-covered health, dental, and insurance plan options
- Access to the Maven platform and specialists for mental health, reproductive care, family planning, and pediatrics
- Wellness partnerships and hybrid work flexibility with in-office meals and collaboration days
- 16 weeks of 100 percent paid parental leave and a new parent stipend for employees with one or more years of tenure
- Annual professional development stipend and personal career coaching access
- 401(k) matching for US-based staff with immediate vesting
Frequently Asked Questions
What is the salary range for the Senior Care Support Associate position?
The base salary range spans from $55,000 to $65,000 per year, and the compensation package also includes equity and benefits.
Is this position fully remote?
Yes, this is a remote role, but candidates must reside in one of the specifically approved states: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WA, or WI.
What are the shift options for this job?
There are three available shift schedules based in Eastern Time: Monday through Friday from 8:30am to 5pm; Tuesday through Saturday with weekday hours from 8:30am to 5pm and Saturday hours from 9am to 5:30pm; or Sunday through Thursday with weekday hours from 8:30am to 5pm and Sunday hours from 9am to 5:30pm.
What experience is required to apply?
Candidates must have at least two years of high-volume customer service experience, prior background in healthtech, insurance, or fertility benefits, and experience providing support via phone, chat, and messaging.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.