Remote opportunity at
Lyric, Inc.Senior Client Engagement Manager (Post-Pay)
Lyric, Inc. is currently looking for a Senior Client Engagement Manager specializing in post-payment operations. Operating within the healthcare decision intelligence sector, the organization helps top…
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About This Role
Lyric, Inc. is currently looking for a Senior Client Engagement Manager specializing in post-payment operations. Operating within the healthcare decision intelligence sector, the organization helps top U.S. health plans streamline their payment processes through reliable AI and expert guidance. This professional acts as the primary link between healthcare payers and internal departments, overseeing the full implementation journey from initial discovery to post-launch maintenance. The person in this position will spearhead…
Job Description
Lyric, Inc. is currently looking for a Senior Client Engagement Manager specializing in post-payment operations. Operating within the healthcare decision intelligence sector, the organization helps top U.S. health plans streamline their payment processes through reliable AI and expert guidance. This professional acts as the primary link between healthcare payers and internal departments, overseeing the full implementation journey from initial discovery to post-launch maintenance.
The person in this position will spearhead requirements gathering, coordinate cross-functional teams, and translate complex client operational needs into practical software solutions. This role is a fit for professionals with deep domain knowledge in healthcare payment integrity who excel at bringing clarity to complicated projects. Key responsibilities involve managing implementation artifacts, tracking decisions, monitoring data mappings, and facilitating communication among stakeholders.
Responsibilities
- Serve as the main point of contact and implementation lead for assigned payer clients
- Lead client discovery sessions, demonstrations, and status reviews
- Manage the complete requirements lifecycle from documentation and validation to formal approval
- Partner with business analysts to convert client needs into detailed process flows, user stories, and data specifications
- Maintain centralized implementation artifacts including decision logs, RAID logs, and action trackers
- Control scope modifications by documenting impacts on timelines, configurations, and operations
- Bridge communication between clients and internal product, engineering, data, and operations teams
- Oversee test scenarios, user acceptance testing, and operational readiness activities
- Coordinate cutover, go-live, and hypercare support while resolving ongoing issues
Requirements
- Authorized to work in the United States without visa sponsorship
- Minimum of five years of progressive experience in healthcare payment integrity, payer claims operations, healthcare technology implementation, consulting, or business analysis
- Minimum of three years leading complex, client-facing healthcare implementations through all project phases
- Expert knowledge of post-payment payment integrity including COB, data mining, DRG review, coding or clinical chart review, and overpayment recovery
- Experience eliciting and documenting technical requirements and collaborating on data specifications and user stories
- Familiarity with healthcare claims data domains, mapping, source-to-target logic, and integration methods like APIs and secure file transfers
- Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and structured project management tools
- Ability to travel approximately 20 percent of the time, including client-site visits
- Compliance with healthcare privacy, security, and data-handling rules
Qualifications
- Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or a related field
- Experience implementing payment integrity software for national or regional health plans across Commercial, Medicare, Medicaid, or Marketplace lines
- Direct experience utilizing Lyric Replay or similar post-payment audit, recovery, and analytics platforms
- Working knowledge of SQL, relational data models, business intelligence tools, and data reconciliation techniques
- Familiarity with claim-adjudication platforms, payer data warehouses, eligibility systems, provider data, and clinical records
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The salary for this role ranges from USD 104,368 to 156,551 per year.
Is visa sponsorship available for applicants?
No, visa sponsorship and other immigration support are not available for this position.
Does this role require travel?
Yes, the position requires the ability to travel approximately 20 percent of the time, which includes client-site travel as needed.
What level of experience is required?
Applicants must have at least five years of progressive experience in healthcare payment integrity, payer claims operations, consulting, business analysis, or healthcare technology implementation, with at least three of those years leading complex client-facing healthcare implementations.
Sample Interview Questions
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