Remote opportunity at
TripActionsSenior Client Success Manager
TripActions is hiring a Senior Client Success Manager for a remote, full-time position offering a salary between $110,000 and $120,000 per year. This role serves as…
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About This Role
TripActions is hiring a Senior Client Success Manager for a remote, full-time position offering a salary between $110,000 and $120,000 per year. This role serves as a primary strategic partner and executive-level advisor for the organization's most complex and strategic key clients. The professional chosen for this position will take complete ownership of the client relationship, guiding major accounts through post-sales activities and complex technical migrations from older legacy R&M…
Job Description
TripActions is hiring a Senior Client Success Manager for a remote, full-time position offering a salary between $110,000 and $120,000 per year. This role serves as a primary strategic partner and executive-level advisor for the organization's most complex and strategic key clients. The professional chosen for this position will take complete ownership of the client relationship, guiding major accounts through post-sales activities and complex technical migrations from older legacy R&M technology onto the Navan platform.
This opportunity is well-suited for an experienced professional who excels at project management, change management, and executive relationship building. The selected candidate will act as the internal voice of the customer, working alongside product and engineering teams to address product gaps, track enhancement requests, and resolve critical escalations. Responsibilities include conducting regular health checks, leading Quarterly and Strategic Business Reviews, and driving user adoption, platform compliance, and retention.
TripActions values candidates with a strong focus on client satisfaction and a history of white-glove service delivery, particularly within professional service sectors such as law firms. The employer utilizes an AI-assisted automated employment decision tool during the candidate evaluation process, though all final hiring decisions are conducted exclusively by human recruiters and hiring managers.
Responsibilities
- Manage the complete client relationship lifecycle and oversee post-sales activities
- Lead complex technical and strategic customer migrations from legacy R&M technology to the Navan platform
- Drive product adoption, retention, and compliance through consultative advice and user enablement training
- Build and maintain trusted advisor relationships with C-suite and executive stakeholders
- Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews
- Act as the voice of the customer for internal engineering, product, and sales teams
- Manage critical escalations to resolution and track platform enhancement requests
Requirements
- Have twelve or more years of experience in customer success management or account management within corporate travel management
- Possess a demonstrated history of delivering white-glove services and managing enterprise-level clients
- Bring experience serving law firms or other professional service industries
- Demonstrate strong project management, organizational, and strategic problem-solving skills
- Exhibit high emotional intelligence and communication abilities to manage change resistance
Qualifications
- Hold a bachelor's degree or possess equivalent professional experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Senior Client Success Manager role?
The anticipated pay range for this position is between $110,000 and $120,000 USD per year, subject to factors such as location, experience, and market demand.
Is this position remote?
Yes, the posting explicitly lists the employment location as remote.
What level of experience is required for this job?
Candidates must have 12 or more years of experience in account management or customer success management within corporate travel management, preferably in the enterprise space.
Does TripActions use AI during the hiring process?
Yes, TripActions uses an AI-assisted tool called Metaview to evaluate resumes against qualifications, but all final hiring decisions and evaluations are made entirely by human recruiters and hiring managers.
Sample Interview Questions
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