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ChobaniSenior Community Loyalty Associate (Remote, NY, US)
Chobani seeks a Senior Community Loyalty Associate for a remote position. The Consumer Loyalty Team acts as the voice and representation of the brand across all…
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About This Role
Chobani seeks a Senior Community Loyalty Associate for a remote position. The Consumer Loyalty Team acts as the voice and representation of the brand across all communication channels, ensuring positive consumer interactions and fostering brand loyalty. Team members protect the brand image, maintain deep knowledge of company products, ingredients, nutrition, sustainability, and farming practices, and help drive product sales. This role involves managing consumer interactions to deliver top-tier experiences, gathering…
Job Description
Chobani seeks a Senior Community Loyalty Associate for a remote position. The Consumer Loyalty Team acts as the voice and representation of the brand across all communication channels, ensuring positive consumer interactions and fostering brand loyalty. Team members protect the brand image, maintain deep knowledge of company products, ingredients, nutrition, sustainability, and farming practices, and help drive product sales.
This role involves managing consumer interactions to deliver top-tier experiences, gathering valuable data, mentoring junior staff members, and handling complex or critical inquiries. The position requires taking on departmental projects beyond daily tasks, building programs, improving internal systems, and reporting consumer feedback to support business decisions.
Founded in 2005, Chobani is a food-and-wellness company focused on making nutritious foods accessible while supporting communities and operating as a force for good. The manufacturer produces yogurt, oat milk, creamers, and coffee products following its acquisition of La Colombe and Daily Harvest. The company maintains manufacturing facilities across New York, Idaho, Michigan, and Australia.
Responsibilities
- Lead consumer care efforts to deliver exceptional experiences while gathering valuable data and sharing company mission details
- Handle expanded departmental duties including building programs and overseeing system improvements
- Act as an internal expert on product specifications, nutritional facts, ingredients, and social topics
- Log consumer transaction details accurately into the CRM system
- Analyze and report consumer feedback and quality data to support business productivity and decision-making
- Serve as a mentor to guide junior team members toward success
- Address questions and concerns regarding brand advertising, messaging, and announcements
- Meet established productivity and quality benchmarks for consumer engagement
- Escalate critical business complaints appropriately
Requirements
- Possess a college degree or a high school diploma along with relevant professional experience
- Bring four to six years of relevant work experience
- Demonstrate leadership capabilities to encourage team support and success
- Understand and convey company culture and brand ideals effectively
- Exhibit strong written and verbal communication skills
- Learn new information and material quickly
- Maintain composure and proper messaging during stressful situations
- Work effectively both independently and within a team environment
- Travel to company locations in Norwich or New Berlin within an hour and a half
Core Skills
Benefits
- Comprehensive medical, dental, and vision coverage
- Disability insurance and health savings or flexible spending accounts
- Tuition reimbursement
- 401(k) match of 100 percent on up to 5 percent of eligible pay
- Fertility and childcare assistance
- Twelve weeks of fully paid parental leave following six months of continuous service
- Wellness resources including an employee assistance program, fitness discounts, wellness reimbursement, and on-site gym access at select locations
- Monthly wellness newsletter
- Paid time off including 120 hours of PTO, 11 holidays, and paid volunteer time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting lists the remote status for this role as remote.
What experience is required for this role?
Candidates must have a college degree or a high school diploma combined with relevant experience, along with a minimum of four to six years of relevant experience.
What is the salary range for this position?
The posting states a salary range of $24.25 per hour plus bonus, equity, and benefits, with individual pay determined by work location, experience, and other factors.
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