Remote opportunity at
Social Discovery GroupSenior CRM Manager
Social Discovery Group seeks a Senior CRM Manager to handle customer relationship management operations for their social entertainment and virtual connection platforms. The employer focuses on…
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About This Role
Social Discovery Group seeks a Senior CRM Manager to handle customer relationship management operations for their social entertainment and virtual connection platforms. The employer focuses on building products that combat isolation and connect people across diverse cultures. Recognized as a two-time Great Place to Work winner and a top workplace for remote flexibility, the organization operates with an international team of digital nomads. This full-time position involves testing hypotheses, designing…
Job Description
Social Discovery Group seeks a Senior CRM Manager to handle customer relationship management operations for their social entertainment and virtual connection platforms. The employer focuses on building products that combat isolation and connect people across diverse cultures. Recognized as a two-time Great Place to Work winner and a top workplace for remote flexibility, the organization operates with an international team of digital nomads.
This full-time position involves testing hypotheses, designing business specifications, running experiments across multiple communication channels, and managing key customer retention initiatives. The professional will collaborate directly with product managers, data analysts, development teams, and user experience specialists to optimize performance metrics and drive business outcomes.
Responsibilities
- Develop testing hypotheses utilizing analytical data, customer journey maps, loyalty indicators, and lifecycle metrics
- Produce business specifications that estimate potential commercial impacts
- Execute experiments across traditional customer relationship channels and direct product interfaces
- Evaluate and report on the performance of completed experiments
- Oversee major customer retention initiatives such as churn prevention and monetization enhancement for high-value users
- Collaborate proactively with stakeholders, product teams, UX designers, engineers, and data analysts
- Drive process optimizations, deploy new communication channels, and implement innovative engagement mechanics
Requirements
- Experience working with CRM and CDP systems, HTML, Google Sheets or Excel, Jira or Confluence, and business intelligence software
- Familiarity with standard customer relationship metrics including open rates, conversion rates, click-to-open rates, retention, churn, and unsubscribe rates
- Proficiency with core business performance indicators such as revenue, average revenue per paying user, and lifetime value
- B2 or higher proficiency in both Russian and English
Qualifications
- Prior experience utilizing SQL
Core Skills
Benefits
- Full-time remote work opportunity
- Twenty-eight calendar days of annual vacation
- Seven wellness days per year for personal recovery or household needs
- Referral bonuses up to $5,000 for introducing successful candidates
- Fifty percent coverage for professional training, international meetings, and conferences
- Corporate discounts for English language lessons
- Health benefits including up to $1,000 gross per year for medical insurance or doctor fees if corporate insurance is unavailable
- Workplace equipment provision in company offices or co-working spaces, or a reimbursement of up to $1,000 gross every three years for home or co-working expenses
- Internal gamified recognition program to exchange points for merchandise, team building, or massage certificates
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Senior CRM Manager role remote?
Yes, this is a full-time remote opportunity within an international team of digital nomads.
What language proficiency is required?
Candidates must have a strong command of both Russian and English at a B2 level or higher.
What salary is offered for this position?
The initial pay level or pay range is not specified in the posting and will be shared directly with candidates during the recruitment process.
What health benefits are provided?
If employees are not eligible for corporate medical insurance, the company offers up to $1,000 gross per year to cover self-purchased health insurance or medical fees for the employee and close relatives.
Sample Interview Questions
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