Remote opportunity at
CVS HealthSenior Customer Service Representative
CVS Health, through its affiliate Meritain Health, is hiring a permanent work-from-home Senior Customer Service Representative on a full-time basis. This role centers on answering fundamental…
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About This Role
CVS Health, through its affiliate Meritain Health, is hiring a permanent work-from-home Senior Customer Service Representative on a full-time basis. This role centers on answering fundamental inquiries from members and providers via telephone, internet, or written correspondence regarding benefits, eligibility, PPO participation, and claims status. The position is suited for professionals who can maintain performance metrics, apply the Aetna Core Values, and navigate service challenges effectively. Employees are expected to…
Job Description
CVS Health, through its affiliate Meritain Health, is hiring a permanent work-from-home Senior Customer Service Representative on a full-time basis. This role centers on answering fundamental inquiries from members and providers via telephone, internet, or written correspondence regarding benefits, eligibility, PPO participation, and claims status.
The position is suited for professionals who can maintain performance metrics, apply the Aetna Core Values, and navigate service challenges effectively. Employees are expected to collaborate with colleagues and deliver solutions tailored to constituent requirements.
Qualified applicants with arrest or conviction records are considered in accordance with applicable laws. CVS Health evaluates candidates based on experience, education, geography, and additional relevant factors.
Responsibilities
- Address basic and routine customer inquiries via telephone, internet, or written correspondence
- Process incoming communications from members and providers regarding claims status, benefits, eligibility, and PPO participation
- Maintain performance metrics that meet or exceed established department standards
- Apply Aetna Core Values in daily operations to create a differentiated service experience and resolve constituent needs
Requirements
- At least one year of customer service experience
- Background working in a metric-based environment
- Proficiency in using the full suite of Microsoft Applications
- Comfort utilizing search engines
- Demonstrated multi-tasking skills
- Effective communication abilities
Qualifications
- Previous experience working in a call center setting
- Familiarity with medical terminology or insurance concepts
- Results-oriented and self-motivated working style
- Prior remote work experience
- High School diploma, G.E.D., or equivalent experience
Core Skills
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a permanent work-from-home role.
What is the employment type?
This is a full-time position requiring 40 anticipated weekly hours.
What is the salary range for this role?
The typical base pay range for this position is $18.50 to $42.35 per hour, with actual offers depending on factors such as experience, education, and geography.
What education is required?
The posting lists a High School diploma, G.E.D., or equivalent experience in the education section.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.