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EDBSenior Customer Success Manager
EDB is seeking a Senior Customer Success Manager to guide clients and partners toward achieving their business objectives through the EDB data and AI platform. EDB…
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About this role
Senior Customer Success Manager at EDB is a full-time role. Work arrangement: Not specified. Location: Singapore. No salary is shown in this listing. It was posted on Sep 22, 2026. This listing is paused and not taking applications at the moment.
Job Description
EDB is seeking a Senior Customer Success Manager to guide clients and partners toward achieving their business objectives through the EDB data and AI platform. EDB builds solutions leveraging PostgreSQL technology, supporting over 1,500 enterprise customers globally across government, financial, media, and technology sectors.
In this position, the Senior Customer Success Manager takes complete ownership of an assigned portfolio of accounts, focusing heavily on customer retention, contract renewals, strategic business value, and software adoption. The professional in this role acts as a trusted advisor, working autonomously and cross-functionally to manage account growth, resolve escalations, and mitigate any risks that threaten satisfaction. Ideal candidates are self-starters who excel at problem-solving, possess strong program and project management capabilities, and can seamlessly converse with both C-level executives and technical leaders.
This position requires travel of up to 40%. Applicants must hold citizenship or permanent residency in Singapore or Malaysia.
Responsibilities
- Provide strategic guidance to align with account priorities and commercial goals
- Own customer satisfaction, retention, expansion opportunities, and contract renewals within an assigned portfolio
- Build strong relationships with key decision makers, executive sponsors, and partner contacts
- Identify and execute mitigation plans for any risks threatening account growth or renewal
- Coordinate domain experts to deliver on established account plans
- Communicate directly with clients to resolve escalations and ensure a high-quality customer experience
- Drive user adoption of the EDB product suite by sharing best practices and technical guidance on product optimization
- Act as a liaison between product management and customers to communicate roadmaps and feature collaboration
Requirements
- Possess 5 to 10 or more years of experience in account management, solution engineering, or client services within enterprise technology
- Manage multi-million dollar portfolios of recurring revenue
- Demonstrate a multi-year track record of developing relationships with VP and Director-level executives
- Demonstrated experience in identifying and mapping customer organizational structures
- Hold citizenship or permanent residency in Singapore or Malaysia
- Be available for travel up to 40%
Qualifications
- Hold a Bachelor degree
- Hold an optional Master of Science or MBA degree
Core Skills
Benefits
- Access to CuraLinc for health and wellness tips and practices
- Wellness Fridays extending to December 2026
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location for this role?
The posting specifies that applicants must be Singapore Citizens, Permanent Residents, Malaysian Citizens, or Permanent Residents.
What is the travel requirement?
The role requires travel of up to 40%.
What experience level is required?
Candidates must have 5 to 10 or more years of experience in account management, solution engineering, or client services managing multi-million dollar recurring revenue portfolios in enterprise technology.
What education is required?
A bachelor degree is required, while a Master of Science or MBA is optional.
Is the salary specified?
The salary is not stated in the job posting.
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