Opportunity at
NetBox LabsSenior Customer Success Manager - APAC
NetBox Labs seeks a Senior Customer Success Manager focused on the APAC region to manage and grow strategic enterprise and mid-market accounts. In this position, you…
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About This Role
NetBox Labs seeks a Senior Customer Success Manager focused on the APAC region to manage and grow strategic enterprise and mid-market accounts. In this position, you will serve as a trusted advisor to help clients achieve their technical and business goals through the company's network infrastructure and automation products, which include NetBox Enterprise, NetBox Cloud, and open-source NetBox and Orb. This role is ideal for an experienced professional looking to…
Job Description
NetBox Labs seeks a Senior Customer Success Manager focused on the APAC region to manage and grow strategic enterprise and mid-market accounts. In this position, you will serve as a trusted advisor to help clients achieve their technical and business goals through the company's network infrastructure and automation products, which include NetBox Enterprise, NetBox Cloud, and open-source NetBox and Orb. This role is ideal for an experienced professional looking to guide customer adoption, reduce churn risk, and drive net revenue retention and lifetime value within a growing organization.
NetBox Labs acts as the commercial steward of popular open-source network tools and provides solutions that help organizations build, manage, and automate complex networks. The company is backed by prominent investors and emphasizes clear communication, simplicity, and community success.
Responsibilities
- Manage net revenue retention and customer lifetime value for a portfolio of enterprise and mid-market accounts
- Design and implement customer success plans that align with client goals
- Oversee onboarding, product adoption, and ongoing value realization throughout the customer journey
- Cultivate executive relationships and interact regularly with senior stakeholders
- Collaborate with sales and renewals teams to handle renewal and expansion discussions
- Identify and mitigate churn risks through proactive engagement and action plans
- Prioritize initiatives and make decisions utilizing customer data and health indicators
- Represent customer feedback internally to guide Product and Engineering teams
- Work across departments including support, onboarding, and sales to ensure a seamless client experience
- Contribute to operating models, metrics, and customer success playbooks
- Guide and mentor less experienced customer success managers
Requirements
- Minimum of five years of background in customer success, account management, or a comparable discipline
- Demonstrated ability to generate retention, expansion, and long-term value in a subscription or SaaS enterprise
- Experience handling technical customers and enterprise stakeholders
- Capability to convert technical features into business outcomes
- Readiness to take ownership of commercial results such as expansions and renewals
- Strategic perspective paired with the ability to execute tactically
- Effective negotiation, communication, and stakeholder management abilities
- Experience collaborating cross-functionally within a scaling organization
Qualifications
- Familiarity with networking, infrastructure, DevOps, or automation
- Experience operating in a fast-growing or scaling SaaS business
- Exposure to developer-oriented platforms or open-source software
- Prior background in leading or mentoring other customer success managers
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Senior Customer Success Manager - APAC role?
The salary ranges from USD 160,000 to 180,000 per year.
What experience is required for this position?
Candidates must have at least 5 years of experience in customer success, account management, or a related role, with a proven track record in a SaaS or subscription business handling technical enterprise customers.
Is the work location specified in the posting?
The specific office location or work arrangement is not stated in the job posting, other than the role focusing on the APAC region.
What type of employment is this?
This is a full-time position.
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