Opportunity at
EnableSenior Customer Success Manager, Enterprise
Enable is seeking a Senior Customer Success Manager, Enterprise to partner with its largest and most complex accounts, ensuring clients achieve maximum value and positive business…
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About This Role
Enable is seeking a Senior Customer Success Manager, Enterprise to partner with its largest and most complex accounts, ensuring clients achieve maximum value and positive business outcomes throughout their entire lifecycle. The employer builds intelligent rebate management and pricing platforms that streamline complex agreements with AI-powered insights, real-time performance tracking, and agreement optimization. Following significant funding rounds and recent acquisitions, Enable is scaling rapidly. In this position, you will act…
Job Description
Enable is seeking a Senior Customer Success Manager, Enterprise to partner with its largest and most complex accounts, ensuring clients achieve maximum value and positive business outcomes throughout their entire lifecycle. The employer builds intelligent rebate management and pricing platforms that streamline complex agreements with AI-powered insights, real-time performance tracking, and agreement optimization. Following significant funding rounds and recent acquisitions, Enable is scaling rapidly.
In this position, you will act as a trusted strategic advisor for strategic and enterprise accounts, remaining engaged during the implementation phase alongside implementation managers to help mitigate risks and facilitate legacy-system retirement. You will drive product adoption, manage retention and net promoter scores, spot expansion opportunities, and collaborate closely with revenue and product teams. The role requires exceptional organizational skills, stakeholder management capabilities ranging from end users to C-level executives, and the ability to thrive in a high-growth environment.
Occasional travel may be necessary for company events or client meetings. The employer provides a total rewards package that includes performance-based bonuses, equity options, private health insurance, paid time off with bank holidays, professional training courses, an internal mobility program, and an electric vehicle scheme.
Responsibilities
- Build and maintain long-term partnerships with enterprise and strategic customers as their strategic advisor
- Engage actively during the customer implementation phase to help resolve risks and issues raised by project managers
- Drive product adoption, user proficiency, and software utilization to maximize customer return on investment
- Serve as the primary escalation point for client concerns and lead risk mitigation and resolution plans
- Collaborate with internal departments including product, sales, and support to relay customer feedback and data trends
- Partner with the revenue team to convert customer success qualified leads into expansion, upsell, and renewal opportunities
- Manage customer satisfaction metrics such as NPS and CSAT while proactively identifying client advocacy opportunities
- Maintain precise account records inside Planhat, the Customer Success Platform
- Mentor peers, support internal projects, and assist with screening and onboarding new team members when requested
Requirements
- Minimum of 6 years of customer success management experience within the SaaS sector
- Demonstrated experience managing accounts across enterprise and strategic segments
- Track record of achieving individual and departmental goals regarding retention and expansion metrics
- Communication skills capable of building rapport and presenting effectively at the C-level
- Prioritization capabilities to balance internal projects alongside customer escalations
Qualifications
- Prior background working in the supply chain or rebate industry
- Familiarity with Enable customers and product offerings
- Advanced training or certifications in customer success or related areas
Core Skills
Benefits
- Paid time off plus bank holidays
- Private health and life insurance for employees and their families
- Electric vehicle scheme
- Lucrative bonus plan based on company or individual performance
- Equity program with options tied to tenure and performance
- Internal mobility program for career growth
- Training access through workshops and courses
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting lists the position as full-time.
Where is this job located?
The job location is not specified in the posting.
What is the salary for this position?
The job posting does not specify the salary, noting that starting pay is determined by factors like location, experience, skills, and internal parity.
How much experience is required to apply?
Applicants must have a minimum of 6 years of customer success management experience within the SaaS industry.
Will travel be required for this job?
Occasional travel may be required to attend company events or meet with customers.
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