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MagicSchool AISenior Customer Success Manager - Mid-Market, TX
MagicSchool AI is a two-year-old generative artificial intelligence platform serving over seven million teachers globally, focusing on social impact and reducing educator burnout. The company is…
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About This Role
MagicSchool AI is a two-year-old generative artificial intelligence platform serving over seven million teachers globally, focusing on social impact and reducing educator burnout. The company is currently hiring a Senior Customer Success Manager to oversee mid-market accounts specifically within the Texas region. This consultative position involves managing a multimillion-dollar portfolio of approximately 50 to 75 mid-sized school districts. The professional in this role will guide complex onboarding procedures, execute renewal…
Job Description
MagicSchool AI is a two-year-old generative artificial intelligence platform serving over seven million teachers globally, focusing on social impact and reducing educator burnout. The company is currently hiring a Senior Customer Success Manager to oversee mid-market accounts specifically within the Texas region. This consultative position involves managing a multimillion-dollar portfolio of approximately 50 to 75 mid-sized school districts. The professional in this role will guide complex onboarding procedures, execute renewal strategies, and deliver training to foster active product adoption across educational institutions.
This regional position requires candidates to reside in Texas or possess extensive expertise in the local educational technology market, including familiarity with Texas Education Agency and State Board of Education dynamics. The commercial lead will handle pricing adjustments, contraction risks, and expansion opportunities while collaborating closely with senior district leadership. Travel within the state is required approximately 30 percent of the time to support client relationships. Successful candidates will exhibit a strong ownership mentality, excellent executive communication skills, and the ability to independently prioritize accounts based on annual recurring revenue and strategic influence.
Team members enjoy remote work flexibility supported by a culture of trust and collaboration. Full-time staff members receive unlimited time off, a choice of employer-paid health insurance plans, and low-premium dental and vision coverage. Additional offerings include a 401(k) match, a monthly wellness stipend, and generous stock options that vest over a four-year period.
Responsibilities
- Manage a portfolio of 50 to 75 mid-market school districts to maintain Net Revenue Retention targets through seat expansion and strategic price increases
- Drive active product adoption by delivering implementation strategies, training sessions, and supportive materials like tutorials and one-pagers
- Identify at-risk accounts and execute intervention playbooks, such as 90-day action plans for high-stakes renewals, to control gross churn rates
- Conduct structured discovery sessions across multiple district roles to align platform solutions with the distinct priorities of each persona
- Build long-term trust with executive leadership through consultative selling and data-driven storytelling
- Contribute insights to the Customer Success playbook, participate in cross-functional strategy meetings, and mentor junior team members
Requirements
- Bring three to seven years of individual contributor experience managing mid-market or enterprise accounts within a software-as-a-service environment, ideally in educational technology
- Demonstrate a track record of meeting or exceeding net revenue retention and gross revenue retention targets
- Possess direct experience handling commercial discussions regarding renewals, pricing, and expansion
- Demonstrate proficiency with Salesforce or a comparable customer relationship management tool
- Be willing to travel within Texas up to 30 percent of the time as needed
Qualifications
- Possess deep familiarity with the Texas K-12 educational landscape and TEA/SBOE dynamics
- Bring background experience in education as a former teacher, instructional coach, or school administrator
Core Skills
Benefits
- Unlimited paid time off
- Choice of employer-paid health insurance plans
- Dental and vision insurance with very low premiums
- Generous stock options vested over four years
- 401(k) match
- Monthly wellness stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
The position is regional to Texas, meaning candidates should live in the state or bring extensive Texas EdTech experience. Employees have the flexibility to work from home, though approximately 30 percent state travel is required to support district relationships.
What is the salary range for this position?
The salary ranges from USD 104,000 to 120,000 per year.
What kind of experience is required to apply?
Applicants need three to seven years of individual contributor experience managing mid-market or enterprise accounts in a SaaS environment, preferably within educational technology, alongside direct experience managing commercial conversations and renewals.
Does the posting specify application deadlines or hiring timelines?
No, the job posting does not specify application deadlines or specific hiring dates.
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