Remote opportunity at
ChargePointSenior Deployment Specialist
ChargePoint seeks a remote Senior Deployment Specialist to join its organization. The company operates a major electric vehicle charging network and provides hardware, software, and mobile…
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About This Role
ChargePoint seeks a remote Senior Deployment Specialist to join its organization. The company operates a major electric vehicle charging network and provides hardware, software, and mobile solutions for drivers, businesses, and fleet operators. In this full-time role reporting to the Activation Support Supervisor, the professional manages station onboarding, activation, and configuration. The position suits an organized individual with technical aptitude and an interest in the electric vehicle sector who can…
Job Description
ChargePoint seeks a remote Senior Deployment Specialist to join its organization. The company operates a major electric vehicle charging network and provides hardware, software, and mobile solutions for drivers, businesses, and fleet operators.
In this full-time role reporting to the Activation Support Supervisor, the professional manages station onboarding, activation, and configuration. The position suits an organized individual with technical aptitude and an interest in the electric vehicle sector who can handle end-to-end troubleshooting, client escalations, and equipment logistics.
Compensation ranges from $70,380 to $95,220 per year, accompanied by annual merit-based RSU grants and a comprehensive benefits package.
Responsibilities
- Manage end-to-end troubleshooting and technical support for stations failing to connect, guiding units from activation to working status
- Diagnose and resolve activation failures related to cellular connectivity, site-level issues, and hardware defects
- Coordinate with field technicians, sales, and deployment teams to clear punch-list items and escalate persistent hardware defects via engineering tickets
- Handle customer escalations through email and phone channels to deliver prompt resolutions
- Provide direct phone support during peak call volume periods
- Communicate station updates and status changes to customers using Salesforce
- Dispatch replacement requests for malfunctioning stations and parts to maintain uptime according to company policies
- Document customer interactions, technical support activities, and equipment maintenance accurately
- Collaborate cross-functionally to streamline deployment processes and resolve technical problems
- Lead and contribute to special projects, including partner collaborations and new product rollout tracking
Requirements
- Possess 3 to 5 years of hands-on experience in technical support, deployment, or field service operations within the EV charging or alternative energy industry
- Demonstrate exceptional verbal and written communication skills
- Show proficiency with technical troubleshooting methodologies and software tools
- Maintain strong organizational skills with attention to detail
- Apply analytical abilities to evaluate, assess, and resolve complex issues effectively
- Manage time efficiently to prioritize competing demands
- Demonstrate willingness to learn and apply new technical knowledge
- Understand cellular connectivity protocols, carrier SIM provisioning, and signal strength verification
Qualifications
- Associate’s degree or vocational/technical diploma in automotive or electrical technology, when paired with 3 to 5 years of relevant field experience
- Familiarity with commercial AC and DC fast charging hardware systems
Core Skills
Benefits
- Base salary between $70,380 and $95,220 per year
- Annual merit-based RSU grants
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off
- Parental leave
- Life and disability insurance
- Wellness resources
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote for North America.
What is the salary range for the Senior Deployment Specialist role?
The base salary is between $70,380 and $95,220 per year, and the position is also eligible for annual merit-based RSU grants.
What experience is required to apply?
Candidates must have 3 to 5 years of hands-on experience in technical support, deployment, or field service operations, preferably in the EV or alternative energy sector.
What benefits are provided by the employer?
ChargePoint offers health, dental, and vision insurance, a 401(k) plan, paid time off, parental leave, life and disability insurance, and wellness resources.
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