Opportunity at
GitLabSenior Director, Global SME Solutions Architecture
GitLab operates an intelligent orchestration platform for DevSecOps, serving over fifty million registered users and a large portion of the Fortune 100 to ship secure software…
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About This Role
GitLab operates an intelligent orchestration platform for DevSecOps, serving over fifty million registered users and a large portion of the Fortune 100 to ship secure software rapidly. The organization champions an AI-driven, high-performance work environment. In this role, the selected leader will establish and direct a newly formed global Subject Matter Expert (SME) organization within the Solutions Architecture team. This is a leadership position overseeing three regional managers covering AMER,…
Job Description
GitLab operates an intelligent orchestration platform for DevSecOps, serving over fifty million registered users and a large portion of the Fortune 100 to ship secure software rapidly. The organization champions an AI-driven, high-performance work environment. In this role, the selected leader will establish and direct a newly formed global Subject Matter Expert (SME) organization within the Solutions Architecture team.
This is a leadership position overseeing three regional managers covering AMER, EMEA, and APJ across security, platform, core DevSecOps, and AI specialties. The ideal candidate thrives in ambiguity, pioneers new operational frameworks, and possesses extensive second-line leadership experience in technical specialist environments. This position coordinates closely with product, engineering, sales, and customer success teams to win complex deals, shape future product roadmaps, and integrate artificial intelligence into daily operational workflows.
Responsibilities
- Design and implement the strategy, operational framework, and global standards for the SME organization
- Determine resourcing models across regions using bookings and consumption targets
- Establish structured feedback loops with product management and engineering to influence product roadmaps
- Hire, mentor, and guide regional SME managers
- Define engagement policies, triage rules, coverage thresholds, and handoff procedures with regional sales and post-sales teams
- Establish metrics and key performance indicators for evaluations, workshops, demos, and proofs of value
- Collaborate with sales leaders to monitor product category performance, forecast risks, and direct competitive strategy
- Partner with enablement and product marketing to prepare field teams for upcoming product launches
- Cultivate deep connections with technical sponsors and executive customers
- Incorporate artificial intelligence tools into daily deal research, demonstration building, and knowledge sharing
Requirements
- Five or more years of second-line leadership experience managing managers in solutions architecture, sales engineering, or technical specialist divisions
- Demonstrated history of building or expanding specialist, overlay, or global solutions architecture teams within enterprise SaaS, security, DevSecOps, or developer tooling markets
- Evident ability to connect technical team organization directly to bookings and consumption results using data
- Experience navigating organizational change and ambiguity while providing clear strategic direction
- Existing relationships with product and engineering leaders with a track record of driving roadmaps through field observations
- Familiarity with the software development lifecycle, application security tools, cloud computing platforms, Kubernetes, and AI-assisted development processes
- Executive presence capable of engaging technical practitioners, management, and C-level stakeholders
Core Skills
Benefits
- Flexible paid time off
- Team member resource groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Incentive pay targeted at up to 100 percent of the offered base salary for sales-aligned positions
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
This is a full-time position.
Where is this job located?
The specific location is not stated in the job posting, though GitLab operates as an all-remote company with global hiring guidelines.
What is the salary range for this role?
For United States residents, the base salary range is $244,200 to $409,500 USD, not including bonuses, equity, or benefits. Sales-linked positions may also qualify for incentive pay targeted up to 100 percent of the base salary.
Sample Interview Questions
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