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intellectSenior Implementation Analyst (Remote in United States)
Intellect is seeking a Senior Implementation Analyst to join its team on a full-time, fully remote basis within the United States. In this role, you will…
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About This Role
Intellect is seeking a Senior Implementation Analyst to join its team on a full-time, fully remote basis within the United States. In this role, you will help enterprise-level customers launch new software solutions and resolve technical challenges. Intellect is an AI-powered B2B SaaS technology company with more than 25 years of experience serving manufacturing and life sciences organizations. Its platform unifies Quality Management System and Connected Frontline Worker capabilities to…
Job Description
Intellect is seeking a Senior Implementation Analyst to join its team on a full-time, fully remote basis within the United States. In this role, you will help enterprise-level customers launch new software solutions and resolve technical challenges. Intellect is an AI-powered B2B SaaS technology company with more than 25 years of experience serving manufacturing and life sciences organizations. Its platform unifies Quality Management System and Connected Frontline Worker capabilities to help businesses digitize quality processes, connect frontline teams, and improve operational performance.
This position suits a customer-oriented professional with strong listening skills, empathy, and a drive to solve problems. You will strategically guide customers through software implementations, lead onboarding, conduct training sessions, and act as the main point of contact for key client stakeholders. The role also requires translating technical details for C-suite executives, collaborating cross-functionally across multiple time zones, and evaluating business requirements to design system solutions.
Responsibilities
- Learn and coach others on the relevant Intellect product suite
- Conduct onboarding for new customers
- Strategically guide clients through the implementation and launch of Intellect products
- Train customers and team members on the product suite
- Evaluate business requirements and translate them into system design
- Manage project activities to achieve milestone objectives and support continuous improvement
- Serve as the primary point of contact for enterprise client stakeholders throughout implementation
- Manage stakeholders at all levels, translating between customer and technical language
- Design solutions for customer needs when established processes do not yet exist
- Collaborate cross-functional with Support, Integration, Product, and Sales teams across multiple time zones
Requirements
- Bachelor's degree in technology or business, or equivalent experience in lieu of a degree
- At least 5 years of experience implementing software systems and SaaS
- Knowledge of Quality Management System concepts, policies, and objectives
- Knowledge of Connected Front End Worker software and practices
- Familiarity with regulatory frameworks and standards such as ISO 9001 and CFR 21 Part 11
- Ability to learn new systems quickly with strong technical aptitude
- Experience managing large, complex projects and leading change management initiatives
- Experience with customer project design and scoping
- Comfort working with senior stakeholders including Vice Presidents and C-suite executives
- Strong analytical thinking with the ability to demonstrate ROI using data
- Detail-oriented with strong organization, time management, and follow-through skills
Qualifications
- Experience with B2B SaaS
- Experience working in or with manufacturing, life sciences, or other regulated industries
- Experience working with global clients, including non-native English speakers
- Project management qualification or certification such as PMP or PRINCE2
- Proficiency with collaboration and instant messaging tools like Slack and Teams
Core Skills
Benefits
- Competitive salary
- Outstanding benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Fully remote work with flexible hours
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote within the United States with flexible hours.
What is the employment type?
The posting specifies this is a full-time position.
What experience is required for this role?
Candidates must have a bachelor's degree in technology or business (or equivalent experience) and at least 5 years of experience implementing software systems and SaaS.
What is the salary for this position?
The salary is not stated in the job posting.
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