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Pivot + EdgeSenior Inside Sales Representative
Macnica Americas, Inc., the North American division of Macnica Fuji Electronics Holdings, Inc., seeks a Senior Inside Sales Representative to join its team. Operating within a…
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About This Role
Macnica Americas, Inc., the North American division of Macnica Fuji Electronics Holdings, Inc., seeks a Senior Inside Sales Representative to join its team. Operating within a 10 billion dollar technology solutions provider specializing in semiconductor distribution, the organization relies on skilled engineers and customized solutions to expedite product development for clients. This position acts as the principal inside sales professional and main escalation point for the inside sales team. The…
Job Description
Macnica Americas, Inc., the North American division of Macnica Fuji Electronics Holdings, Inc., seeks a Senior Inside Sales Representative to join its team. Operating within a 10 billion dollar technology solutions provider specializing in semiconductor distribution, the organization relies on skilled engineers and customized solutions to expedite product development for clients.
This position acts as the principal inside sales professional and main escalation point for the inside sales team. The role blends strategic account support, solution-selling, intricate supply chain management, program administration, and daily supervision of personnel. The chosen professional will oversee key customer accounts, direct critical supply chain workflows, handle forecasting initiatives, and ensure high levels of customer satisfaction.
Additionally, the person in this role provides daily direction, coaching, task management, and operational oversight for team members. This position works closely with account managers, sales leadership, external suppliers, and clients to promote operational effectiveness, revenue expansion, and execution across the sales division.
Responsibilities
- Serve as the main inside sales contact for key and strategic customer accounts
- Drive solution-selling by coordinating client requirements, supplier engagement, and pricing strategies
- Oversee customer forecasts, demand planning, backlog reviews, and inventory management
- Build and sustain positive relationships with customers and suppliers
- Assist sales leadership and account managers with revenue growth and customer retention plans
- Take part in client meetings, business reviews, and escalation calls
- Steer supply chain programs and customer projects from initial quote through fulfillment
- Manage allocation management, inventory planning, and supply continuity efforts
- Monitor and communicate potential risks, lead time shifts, and supply constraints
- Resolve issues involving logistics providers, suppliers, operations, and clients
- Handle supplier product change notices, lifecycle shifts, and related client communications
- Supervise complex requests for quote, pricing negotiations, and quoting tactics
- Examine customer demand patterns to enhance forecasting accuracy and operational productivity
- Provide daily supervision, guidance, and workload prioritization for the inside sales team
- Act as the primary escalation point for team members including Sandy, Reiko, and Van
- Coach, train, and mentor staff on systems, processes, and customer management best practices
- Support onboarding and professional development for new team members
- Partner with sales leadership to create and maintain operational standards
- Review and approve complex transactions, pricing exceptions, and customer requests
- Maintain precise records within CRM, ERP, and forecasting applications
- Manage order tracking, expediting, cancellations, invoicing problems, credit concerns, and returns
- Collaborate with finance, operations, and logistics departments to guarantee smooth execution
Requirements
- Have at least 8 years of experience in inside sales, customer service, supply chain, or sales operations
- Bring a minimum of 3 years of experience supporting strategic accounts, demand planning, forecasting, or program management
- Possess advanced knowledge of semiconductor and electronics distribution business practices
- Demonstrate a strong understanding of supply chain management, forecasting, inventory planning, and demand management
- Exhibit excellent communication and customer relationship management abilities
- Demonstrate strong analytical and problem-solving skills
- Show advanced proficiency in Microsoft Office applications with a strong focus on Excel
- Have experience working with enterprise resource planning and materials requirements planning systems such as SAP, Oracle, or AS400
- Possess strong organizational skills and high attention to detail
Qualifications
- Prior leadership, mentorship, supervisory, or team lead experience
- Semiconductor or electronics distribution industry experience
- A Bachelor degree or an equivalent combination of education and relevant experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting specifies that this is a full-time position.
Is this a remote position?
The source posting does not specify the remote work status or location of the role.
What salary is offered for the Senior Inside Sales Representative?
The salary is not stated in the job posting.
What level of experience is required?
Candidates must have at least 8 years of experience in inside sales, customer service, supply chain, or sales operations, including a minimum of 3 years supporting strategic accounts, demand planning, forecasting, or program management.
Sample Interview Questions
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