Opportunity at
ServiceNowSenior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM)
This full-time, on-site Senior Manager role in ServiceNow's Expert Services team in Bengaluru leads a team of consultants who help customers get value from the ServiceNow…
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About This Role
This full-time, on-site Senior Manager role in ServiceNow's Expert Services team in Bengaluru leads a team of consultants who help customers get value from the ServiceNow platform. The team specialises in Tech, Core Business, Security Operations and Integrated Risk Management workflows, along with Now Assist. The job covers developing and coaching consultants, leading client delivery and escalations, contributing to billable work, supporting pre-sales and shaping service offerings. It suits a…
Job Description
This full-time, on-site Senior Manager role in ServiceNow's Expert Services team in Bengaluru leads a team of consultants who help customers get value from the ServiceNow platform. The team specialises in Tech, Core Business, Security Operations and Integrated Risk Management workflows, along with Now Assist.
The job covers developing and coaching consultants, leading client delivery and escalations, contributing to billable work, supporting pre-sales and shaping service offerings. It suits a leader with ten or more years in consulting or professional services who can keep delivery on track.
Responsibilities
- Develop and lead a team of platform consultants, coaching them and planning their training
- Lead delivery escalations and protect timelines, budgets and customer satisfaction
- Contribute to billable work with a 20% utilisation target and provide solution governance
- Support pre-sales, scoping and proposals, and shape service offerings with Product and Sales
Requirements
- Proven leadership experience in a professional services environment
- Ten or more years in consulting or professional services focused on enterprise transformation
- Experience with ServiceNow platform workflows such as Tech, Core Business, SecOps or IRM, and Now Assist
Qualifications
- ServiceNow certifications such as CTA or CMA are highly desired
- Other platform certifications such as Flow Designer or Virtual Agent are a benefit
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job?
The listing places the role in Bengaluru, India, as on-site work.
What experience is needed?
The posting asks for ten or more years in consulting or professional services, plus leadership experience.
Is there a billable target?
The posting sets a 20% utilisation target for billable work.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.