Remote opportunity at
AtlassianSenior Manager, Implementation
Atlassian seeks a Senior Manager, Implementation (APAC) to establish and scale its regional implementation practice from inception. In this player-coach capacity, the initial focus involves directly…
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About This Role
Atlassian seeks a Senior Manager, Implementation (APAC) to establish and scale its regional implementation practice from inception. In this player-coach capacity, the initial focus involves directly handling client engagements and pre-sales scoping while building out a team of implementation architects, consultants, and project managers. Atlassian creates collaboration and productivity software utilized by teams globally to help unlock their potential, with solutions spanning offerings like Jira, Confluence, and Jira Service Management.…
Job Description
Atlassian seeks a Senior Manager, Implementation (APAC) to establish and scale its regional implementation practice from inception. In this player-coach capacity, the initial focus involves directly handling client engagements and pre-sales scoping while building out a team of implementation architects, consultants, and project managers. Atlassian creates collaboration and productivity software utilized by teams globally to help unlock their potential, with solutions spanning offerings like Jira, Confluence, and Jira Service Management.
The person in this role will guide delivery quality across a regional portfolio, oversee operating discipline and delivery margins, and partner closely with Services Solutions Advocates to convert scoped opportunities into bookings. Responsibilities include defining regional skill capacity, managing talent recruitment and development, establishing operational rhythms, and collaborating with internal stakeholders and external partners for co-delivery success. This position requires domestic travel and potential international travel within the region up to thirty percent of the time for customer workshops, key milestones, and internal events.
Candidates must bring extensive professional services background managing billable delivery teams and enterprise solution design experience. Atlassian values diverse perspectives and operates with equitable, competitive compensation programs that factor in an individual candidate's skills, knowledge, and experience.
Responsibilities
- Establish and grow the regional implementation practice by recruiting, onboarding, and mentoring architects, consultants, and project managers
- Drive pre-sales scoping by qualifying cloud implementation opportunities, conducting technical discovery, and establishing SOWs
- Oversee delivery quality and portfolio governance spanning discovery, solution design, configuration, testing, and final handover
- Direct regional services operations by monitoring capacity plans, utilization metrics, margins, and financial forecasting alongside leadership
- Partner with Services Solutions Advocates to align on pipeline visibility and convert scoped opportunities into bookings
- Collaborate across internal teams and external Solution Partners to coordinate co-delivery and unified customer outcomes
- Travel domestically and internationally up to thirty percent of the time for client workshops, project milestones, and events
Requirements
- Possess at least 10 years of experience in enterprise professional services, SaaS implementation, or technical consulting
- Bring a minimum of 5 years of direct people-management experience leading and developing client-facing, billable delivery teams
- Demonstrate experience with workforce planning, recruiting, onboarding, and performance management for technical delivery staff
- Show a proven track record of managing delivery margins, capacity outcomes, and utilization targets for service portfolios
- Exhibit deep familiarity with enterprise solution design, hands-on configuration, testing risks, and cloud platform integrations
- Have experience building accurate demand, delivery, and revenue forecasting processes in collaboration with finance and operations
- Demonstrate cross-cultural collaboration skills with experience delivering solutions for clients across multiple APAC markets
Qualifications
- Bring hands-on familiarity with Atlassian Cloud products including Jira, Confluence, and Jira Service Management
- Hold relevant Atlassian certifications
- Possess previous experience with partner co-delivery models, systems integrators, and fixed-fee or packaged services offerings
- Demonstrate background in enterprise service management, work management, software delivery, cloud transformation, or AI-enabled workflows
- Offer additional language fluency in APAC languages such as Japanese or Korean
Core Skills
Benefits
- Health and wellbeing resources
- Paid volunteer days
- Eligibility for benefits, bonuses, commissions, and equity
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
Atlassian allows employees to choose whether they work from home, in an office, or a combination of both, provided they reside in a country where Atlassian maintains a legal entity.
Is travel required for this position?
Yes, up to 30 percent of working time may involve domestic and regional international travel for customer workshops, key milestones, and internal events.
What salary does this position offer?
The specific salary is not stated in the job posting, though Atlassian determines base pay within a competitive range based on each candidate's skills, knowledge, and experience.
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