Remote opportunity at
Big HealthSenior Manager, Key Accounts (Providers)
Big Health is seeking a Senior Manager, Key Accounts (Providers) to oversee and expand post-implementation provider accounts, ranging from large health systems to smaller practices. Operating…
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About This Role
Big Health is seeking a Senior Manager, Key Accounts (Providers) to oversee and expand post-implementation provider accounts, ranging from large health systems to smaller practices. Operating remotely across the United States, this full-time role focuses on driving order volume for the organization's FDA-cleared digital therapeutics, such as SleepioRx and DaylightRx Treatment, as well as Spark Direct. The employer specializes in delivering digital, non-drug options for common mental health conditions, partnering…
Job Description
Big Health is seeking a Senior Manager, Key Accounts (Providers) to oversee and expand post-implementation provider accounts, ranging from large health systems to smaller practices. Operating remotely across the United States, this full-time role focuses on driving order volume for the organization's FDA-cleared digital therapeutics, such as SleepioRx and DaylightRx Treatment, as well as Spark Direct. The employer specializes in delivering digital, non-drug options for common mental health conditions, partnering with major global healthcare organizations and the NHS.
This position suits an experienced professional capable of balancing high-touch enterprise engagement with scaled approaches for smaller provider groups. The incumbent will take over live accounts from the Provider Experience and Clinical Transformation team, build detailed account plans, monitor utilization metrics, and collaborate closely with internal departments including Sales, Market Access, and Clinical teams. Success in this role relies on understanding provider economics, handling day-to-day reimbursement challenges, and expanding partnerships to new sites and service lines year over year.
Responsibilities
- Assume management of live provider accounts to increase order volume and long-term program utilization
- Construct comprehensive account plans featuring clear growth targets, risk assessments, and actionable next steps
- Deliver high-touch coverage for large health systems while implementing scaled strategies such as office hours and group training for smaller practices
- Identify expansion opportunities within existing accounts to introduce additional sites, service lines, or products
- Monitor provider performance data, diagnose adoption bottlenecks, and resolve issues related to workflows or staff turnover
- Collaborate with clinical champions, practice managers, and executives to sustain patient activation and prescribing habits
- Facilitate ongoing education and retraining initiatives for new and existing clinical staff
- Address initial day-to-day reimbursement and billing workflow challenges before coordinating with Market Access
- Manage cross-functional escalations involving Sales, Product, Legal, and IT Implementation teams
- Maintain Salesforce records as the primary system of record for account activities, forecasts, and contacts
- Lead regular business reviews with operational, clinical, and executive sponsors utilizing activation data
Requirements
- At least eight years of professional background in healthcare client success, account management, or field roles
- Minimum of four years in a customer-facing account role within sectors where revenue depends on provider ordering, such as diagnostics, digital health, or medical devices
- Hands-on familiarity with provider billing practices, including fee-for-service, CPT/HCPCS codes, charge capture, and claim denials
- Demonstrated ability to convert utilization data into actionable growth plans and credible return on investment stories
- Practical experience using Salesforce and data visualization tools like Looker
- Availability to travel thirty to forty percent of the time for onsite reviews, training, and provider engagement
Qualifications
- Bachelor's degree in a relevant field
- Master of Business Administration degree
- Master of Public Health degree
- Clinical background or experience in behavioral health or sleep medicine
Core Skills
Benefits
- Total annual compensation ranging from USD 120,000 to 150,000, which may combine base salary, variable pay or bonuses, equity, and benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Big Health operates as a remote-first company and this role can be based anywhere within the United States.
What is the salary range for this role?
The total target compensation ranges from USD 120,000 to 150,000 per year, which may include base salary, equity, benefits, and variable pay or bonuses.
What level of travel is required?
The posting specifies a willingness to travel thirty to forty percent of the time for onsite account reviews, training, and provider engagement.
Are a clinical degree or license required to apply?
A clinical background is listed as a plus, but a clinical license is not required for this role.
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