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ArchiveSenior Manager of Customer Growth
Archive is seeking a Senior Manager of Customer Growth to join their fully remote team across the continental United States. Archive builds technology powering branded resale…
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About this role
Senior Manager of Customer Growth at Archive is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. The listed pay is USD 120,000 - 140,000/yr. It was posted on Oct 6, 2026. This listing is paused and not taking applications at the moment.
Job Description
Archive is seeking a Senior Manager of Customer Growth to join their fully remote team across the continental United States. Archive builds technology powering branded resale programs for various major companies, positioning itself within the rapidly expanding secondhand retail sector.
In this role, you will take ownership of the gross merchandise value for a designated portfolio of mid-tier brand partners. The position requires a relationship-focused professional who can manage a high volume of accounts, navigate difficult discussions, and secure stakeholder buy-in. You will drive expansion strategies, develop financial forecasts, and pitch new upsells while collaborating closely with commercial, marketing, customer success, and product teams.
The job is well-suited for a self-directed leader who thrives in a fast-paced environment, possesses executive presence, and brings scrappy problem-solving abilities to a growing organization. Candidates must reside in the United States, as international applications cannot be accepted at this time.
Responsibilities
- Build and maintain strong relationships with brand stakeholders through regular meetings and quarterly business reviews
- Handle difficult discussions involving missed targets, scope disputes, and escalations
- Own growth strategies, analytics, forecasting, and line-by-line P&L creation for your account portfolio
- Develop business cases for strategic initiatives and pitch upsells to existing partners
- Collaborate with sales and commercial leadership regarding contract motions and pricing structures
- Partner with marketing on initiatives such as the brand summit and sourcing event speakers
- Work alongside customer success to resolve escalated support and site issues affecting brand storefronts
- Coordinate with customer experience on matters related to the end-consumer shopping journey
- Collaborate with product teams to prioritize high-impact features for your brand portfolio
Requirements
- Experience managing revenue outcomes across a high-volume portfolio of client or brand accounts in a commercial, account management, or customer success capacity
- Strong multitasking and prioritization abilities to manage competing timelines across a large account book
- Charismatic, tenacious, and optimistic demeanor with the ability to handle pushback and pitch new ideas
- Executive presence suitable for engaging senior brand stakeholders during quarterly business reviews
- Self-directed leadership with a proactive approach to testing new ideas and solving problems creatively
- Proficiency with AI tools and motivation to prototype new reports, workflows, and tooling using platforms like Claude
Qualifications
- Background in e-commerce, retail, or the resale and recommerce industry
- Previous experience working within a high-growth B2B SaaS or marketplace environment
Core Skills
Benefits
- Annual base salary ranging from USD 120,000 to 140,000 with eligibility for variable compensation
- Eligibility for equity
- Full benefits package including employee and dependent healthcare coverage
- 401(k) retirement plan enrollment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role open to applicants across the continental United States. Archive also maintains offices in New York and the SF Bay Area with hybrid options for nearby employees.
What is the salary range for the Senior Manager of Customer Growth?
The expected annual base salary range is USD 120,000 to 140,000, and the position is also eligible for variable compensation and equity.
Are international candidates eligible to apply?
No, the posting notes that the company is unable to accept applications from candidates outside of the US at this time.
What kind of background is preferred for this role?
While not strictly required, experience in e-commerce, retail, resale, recommerce, or a high-growth B2B SaaS or marketplace environment is considered a plus.
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