Remote opportunity at
SIG (Strata Information Group)Senior Manager, Salesforce CRM & AI Higher Education
Strata Information Group (SIG) provides technology consulting and digital transformation services to colleges and universities, specializing in ERP and SIS modernization, cybersecurity, and CRM solutions. The…
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About This Role
Strata Information Group (SIG) provides technology consulting and digital transformation services to colleges and universities, specializing in ERP and SIS modernization, cybersecurity, and CRM solutions. The organization is currently seeking a Senior Manager, Salesforce CRM & AI Higher Education to lead, expand, and direct its dedicated Salesforce practice. This remote position involves overseeing practice strategy, operational performance, and financial goals while maintaining a hands-on approach to client engagements and solution…
Job Description
Strata Information Group (SIG) provides technology consulting and digital transformation services to colleges and universities, specializing in ERP and SIS modernization, cybersecurity, and CRM solutions. The organization is currently seeking a Senior Manager, Salesforce CRM & AI Higher Education to lead, expand, and direct its dedicated Salesforce practice.
This remote position involves overseeing practice strategy, operational performance, and financial goals while maintaining a hands-on approach to client engagements and solution architecture. The ideal candidate will combine technical expertise in Salesforce platforms with strong leadership capabilities to mentor team members, drive artificial intelligence initiatives like Agentforce, and foster relationships with higher education institutions and industry partners.
Responsibilities
- Formulate and execute an annual practice strategy governing service offerings, team capacity, and financial outcomes
- Design and scale higher education artificial intelligence offerings, including Agentforce pilots and managed services
- Supervise Salesforce implementations, optimizations, and integrations to ensure projects finish on time and within budget
- Coach, mentor, and manage a team of developers, administrators, and consultants
- Collaborate with the sales division on scope creation, estimations, statements of work, and responses to requests for proposals
- Track practice performance metrics such as billable utilization, project health, and client satisfaction
Requirements
- Minimum of eight years of professional Salesforce experience
- At least five years working within a professional services or consulting environment
- Four or more years of experience leading Salesforce teams with direct personnel management responsibilities
- Track record of delivering Salesforce solutions tailored to higher education institutions
- Hands-on production delivery experience with at least one artificial intelligence or Agentforce on Salesforce solution
- Comprehensive familiarity with core infrastructure including Sales, Service, and Experience Clouds
- Possession of a Salesforce Certified Administrator credential
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline
- Master's degree
- Expertise with Marketing Cloud and Data 360
- Background in integrating campus systems with Ellucian Banner or Colleague
- Agentforce Specialist certification, or ability to earn it within six months
- Education Cloud Consultant and relevant architect certifications
- Deep familiarity with recruitment, admissions, student success, and institutional advancement processes
Core Skills
Benefits
- Starting base salary range of $135,000 to $155,000 per year plus bonus
- Remote work arrangement with flexible hours
- Medical, vision, and dental coverage
- Flexible Spending Account or Health Savings Account options
- Paid time off, sick leave, and holiday pay
- Employer-paid life insurance
- 401(k) retirement plan featuring a 5 percent company contribution
- Professional development funding and connectivity stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this position?
This is a remote position offering work-from-home flexibility and flexible hours.
What is the salary range for the Senior Manager role?
The starting base salary range is between $135,000 and $155,000 per year, accompanied by a bonus and a 5 percent company contribution to a 401(k).
What certifications are required or preferred?
A Salesforce Certified Administrator credential is required. Preferred credentials include the Agentforce Specialist certification, Education Cloud Consultant, and architect certifications.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.