Remote opportunity at
ChartHopSenior Manager Technical Services
ChartHop, an AI-driven people operations platform helping organizations make confident workforce decisions, is seeking a Senior Manager Technical Services . In this remote leadership role based…
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About This Role
ChartHop, an AI-driven people operations platform helping organizations make confident workforce decisions, is seeking a Senior Manager Technical Services . In this remote leadership role based in the United States across Eastern to Pacific time zones, the successful candidate will manage Implementation Specialists and Senior Professional Services Consultants. Reporting to the Senior Director of Customer Experience, the person in this position will oversee technical onboarding, data cleanup, custom configurations, SFTP…
Job Description
ChartHop, an AI-driven people operations platform helping organizations make confident workforce decisions, is seeking a Senior Manager Technical Services. In this remote leadership role based in the United States across Eastern to Pacific time zones, the successful candidate will manage Implementation Specialists and Senior Professional Services Consultants. Reporting to the Senior Director of Customer Experience, the person in this position will oversee technical onboarding, data cleanup, custom configurations, SFTP connections, and system integrations without carrying a direct client account load. The role requires building scalable processes, forecasting capacity, setting the operating model, and serving as the primary escalation point for technical roadblocks. This opportunity suits an experienced people manager with a background in B2B SaaS, technical customer success, or professional services, particularly within data analytics or HR, revenue, finance, and talent acquisition platforms. The position offers a base salary ranging from USD 150,000 to 170,000 per year plus a bonus based on seniority within the L5 level.
Responsibilities
- Recruit, coach, retain, and manage the performance of Implementation Specialists and Senior Professional Services Consultants
- Resolve technical bottlenecks such as data sync errors and integration failures while driving root-cause fixes alongside Support, Product, and R&D
- Supervise technical onboarding, data cleanup, integrations, and project management while forecasting capacity against customer demand and the sales pipeline
- Develop scalable playbooks, processes, and AI-enabled automation to accelerate delivery speed and accuracy
- Collaborate with Sales on deal scoping, Customer Success on expansion, and Product and R&D as the voice of the customer
- Track and report on operational metrics including team utilization, engagement, retention, and time to value
Requirements
- Experience working at AI-forward B2B SaaS companies focused on data analytics, HR, talent acquisition, revenue, or finance platforms
- Background in Professional Services, Implementation, Technical Customer Success, or consulting delivering to mid-market and enterprise customers with 300 to 1,500 plus employees
- Prior experience managing technical, customer-facing teams and developing talent
- Technical depth in REST APIs, integrations, SFTP, data structures, and SaaS configuration
- Ability to work fully remote within the US from Eastern to Pacific time zones
Qualifications
- Startup experience
- Familiarity with compensation planning platforms or HRIS
- Proficiency with HubSpot, Planhat, Zendesk, Postman, or SQL
- Experience using PSA or project management tools
- Knowledge of AI tools used to improve services workflows
Core Skills
Benefits
- Base salary between USD 150,000 and 170,000 per year
- Bonus of USD 20,000 based on seniority within the L5 level
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the posting specifies that the role is fully remote within the United States across the Eastern to Pacific time zones.
What is the compensation for the Senior Manager Technical Services position?
The position offers a base salary between USD 150,000 and 170,000 per year at the L5 level, plus a USD 20,000 bonus based on seniority within the level.
What is the application deadline?
The application deadline is Friday, October 23rd.
What does the interview process involve?
The interview process includes a Talent Partner Screen, a hiring manager interview, team interviews covering culture, technical skills, and collaboration, and a leadership interview.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.