Remote opportunity at
NiCESenior Partner Success Implementation Engineer
NiCE is hiring a remote Senior Partner Success Implementation Engineer to serve as a senior technical expert driving partner success through readiness, implementation, and continuous product…
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About This Role
NiCE is hiring a remote Senior Partner Success Implementation Engineer to serve as a senior technical expert driving partner success through readiness, implementation, and continuous product adoption. NiCE Ltd. is a global software enterprise with more than 8,500 personnel across over 30 countries. Its software solutions are utilized by over 25,000 organizations globally, including 85 Fortune 100 companies, to handle customer interactions, manage financial transactions, prevent financial crime, and support…
Job Description
NiCE is hiring a remote Senior Partner Success Implementation Engineer to serve as a senior technical expert driving partner success through readiness, implementation, and continuous product adoption. NiCE Ltd. is a global software enterprise with more than 8,500 personnel across over 30 countries. Its software solutions are utilized by over 25,000 organizations globally, including 85 Fortune 100 companies, to handle customer interactions, manage financial transactions, prevent financial crime, and support public safety.
In this capacity, the professional will offer advanced technical expertise, manage escalated troubleshooting cases, guide product direction by advocating for enhancements, and ensure partners can properly deploy and scale the platform. The position also involves mentoring junior staff members, delivering strategic technical advice to Technical Account Managers and Partner Success Managers, and participating in leadership activities across the partner ecosystem. Candidates should expect up to 20% travel for regional needs, with occasional international travel required for partner meetings, business reviews, and regional support.
Responsibilities
- Provide expert technical assistance, troubleshooting, and platform knowledge to partner customers after readiness
- Advocate for product enhancements by communicating partner requirements to internal product and engineering groups
- Manage high-visibility or escalated support cases to guarantee fast problem resolution and platform efficiency
- Direct complex technical deployment projects for partner customers involving advanced configuration, integrations, and architecture
- Educate partners on scalable deployment methodologies, operational strategies, and technical best practices
- Manage the transition of partners from the implementation phase to steady-state operational support
- Act as a senior point of contact for Partner Success and Technical Account Management teams to align technical support efforts
- Partner with Partner Success Managers to evaluate partner maturity levels and formulate adoption plans
- Share product updates and technical insights with partner-facing groups
- Develop technical playbooks, best practices, and lessons learned documents for partner accounts
- Lead internal training sessions, mentor implementation engineers, and improve team technical competencies
- Produce scalable enablement content, documentation, and training resources
- Facilitate executive business reviews and represent partner technical requirements during strategic planning
Requirements
- 5 to 7 years of professional background in solutions engineering, implementation engineering, technical support, or related client-facing technical fields
- Expertise in identifying and fixing intricate technical issues spanning APIs, integrations, configurations, and deployment environments
- Strong communication capabilities to explain complex technical topics to diverse audiences
- Demonstrated ability to lead technical initiatives, influence stakeholders, and coordinate across cross-functional groups
- Capability to travel up to 20% regionally, alongside potential international travel for partner meetings and business reviews
Qualifications
- Prior background working alongside channel or reseller partners
- Previous engagement within a global SaaS, technology, professional services, or solution delivery enterprise
- Thorough understanding of channel or alliances strategy and global partner networks
- Familiarity with API ecosystems, cloud architectures, or enterprise deployment patterns
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the employment type?
The posting states that the position is full-time.
What is the salary for this role?
The job posting does not specify a salary.
Will travel be required for this position?
Yes, the role requires up to 20% regional travel, and occasional international travel may be necessary for partner meetings, business reviews, and regional initiatives.
Sample Interview Questions
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