Remote opportunity at
NICESenior Product Customer Success Manager
NICE seeks a remote Senior Product Customer Success Manager to join its global team operating across the US, UK, and Philippines. In this role, the professional…
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About This Role
NICE seeks a remote Senior Product Customer Success Manager to join its global team operating across the US, UK, and Philippines. In this role, the professional will manage client accounts, drive business benefits, and ensure contract renewals while also supporting the Customer Success Manager team through coaching, training, and acting as a primary escalation point. NICE Ltd. provides software utilized by over 25,000 organizations worldwide, including a majority of the…
Job Description
NICE seeks a remote Senior Product Customer Success Manager to join its global team operating across the US, UK, and Philippines. In this role, the professional will manage client accounts, drive business benefits, and ensure contract renewals while also supporting the Customer Success Manager team through coaching, training, and acting as a primary escalation point.
NICE Ltd. provides software utilized by over 25,000 organizations worldwide, including a majority of the Fortune 100, focusing on customer experiences, public safety, and financial crime prevention. The company employs more than 8,500 personnel across thirty or more countries and specializes in artificial intelligence, cloud solutions, and digital technology.
The ideal candidate will possess a background in client relationship management, technical project delivery, and data analysis. Responsibilities include handling complex technical integrations, building strategic success plans, creating business cases, and collaborating closely with sales, technology, and professional services departments. This position suits individuals with strong commercial awareness, high emotional intelligence, and experience navigating large corporate environments.
Responsibilities
- Manage a small portfolio of accounts and workstreams
- Deliver complex technical integrations and projects
- Interpret client contracts to generate win-win scenarios and prevent issues
- Maintain strategic success plans tailored to individual client drivers
- Build operational stakeholder relationships as a trusted advisor
- Assist customers with understanding and adopting relevant product features
- Construct and validate business cases
- Conduct quarterly business reviews both internally and with clients
- Monitor and communicate metrics, performance, and generated value
- Train, coach, and perform quality assurance for customer success team members
- Act as the initial escalation point for client issues
- Collaborate with sales, professional services, and technology teams
- Identify and communicate account growth opportunities
- Provide guidance on technical matters, customer experience, security, and project delivery
Requirements
- Undergraduate degree
- Demonstrated experience in client relationship management, account management, or customer success
- Proven background in technical and customer-facing project delivery involving API integrations
- Experience managing programs or multi-threaded projects
- Background in handling account renewals, upsells, and cross-sells
- Significant experience with business analysis and creating business requirements
- Demonstrated commercial awareness
- Experience creating and selling business cases for projects and initiatives
- Extensive experience conducting data analysis using Excel or other tools
- Strong verbal and written communication skills
- Experience working in or alongside large corporate environments and navigating their processes
Qualifications
- Postgraduate degree in a technical or business subject
- Project management qualification
- Experience performing data analysis with advanced tools
- Fluency in an additional language
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job posting lists the location as remote.
What is the employment type?
The posting states that the employment type is full-time.
What is the salary for this role?
The job posting does not specify the salary.
Who does this role report to?
This position reports to the Manager, Product Customer Success.
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