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AirbnbSenior Risk Tools & Automation Lead
Airbnb is seeking a Senior Risk Tools & Automation Lead to join its Payments Risk Operations team. Founded in 2007, Airbnb connects millions of hosts and…
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About this role
Senior Risk Tools & Automation Lead at Airbnb is a full-time role. Work arrangement: Remote. Location: Not specified. The listed pay is INR 3,780,000 - 5,400,000/yr. It was posted on Nov 3, 2026. This listing is paused and not taking applications at the moment.
Job Description
Airbnb is seeking a Senior Risk Tools & Automation Lead to join its Payments Risk Operations team. Founded in 2007, Airbnb connects millions of hosts and guests worldwide through unique stays and experiences. In this role, you will take ownership of the end-to-end agent experience for fraud and risk operations, driving automation, defining tooling requirements, and designing the next generation of the risk workbench.
This position involves close collaboration with Engineering, Data Science, Platform, Design, Legal, and Finance departments. You will serve as the primary policy partner for operations, translating investigator needs into actionable business requirements, user stories, and acceptance criteria. Responsibilities include observing workflows, mapping operational pain points, managing product backlogs, and implementing AI-assisted capabilities like case summaries and automated documentation to reduce manual effort.
The ideal candidate possesses extensive background in operations, program management, or product management, alongside specific industry experience in payment risk, fraud, or trust and safety. The annual salary for this remote position ranges from INR 3,780,000 to 5,400,000.
Responsibilities
- Manage the complete agent experience for risk and fraud workflows from initial intake through final decision and review
- Observe daily investigator workflows to quantify friction, errors, clicks, and handle times
- Create feedback loops via surveys, champion networks, and office hours to gather agent requirements
- Translate operational needs into detailed business requirements, acceptance criteria, and user stories for engineering teams
- Oversee the risk tooling roadmap, backlog, and prioritization of feature requests
- Execute user acceptance testing and manage post-launch assessments for all tooling updates
- Conceptualize the long-term vision for a unified risk workbench integrating account history, signals, and payment data
- Collaborate with UX research and design to build journey maps, wireframes, and prototypes
- Identify and prioritize automation targets including case routing, low-risk decisioning, and data enrichment
- Partner with data science and engineering to deploy AI solutions such as agent copilots and case summaries
- Establish human-in-the-loop guardrails and monitoring for automated tools
- Act as the primary operations policy partner across platform, engineering, data science, design, legal, and compliance groups
Requirements
- 10+ years of experience in product management, program management, or operations
- 5+ years of experience within fraud, payment risk, trust and safety, or related investigations sectors
- Proven history of writing successful user stories and business requirements that shipped tools with measurable results
- Experience with user experience design and testing principles including journey mapping and usability interviews
- Demonstrated cross-functional collaboration successes with technical and non-technical stakeholders
- Track record of delivering scalable process efficiencies or automation tied to metrics like handle time or loss reduction
- Strong analytical capabilities with experience sizing opportunities and shaping business cases
Qualifications
- Bachelor's degree required
- Master's degree preferred
- Hands-on background creating or launching case management consoles, agent workbenches, or investigation systems
- Practical application of generative AI or large language models in operational environments
- Working knowledge of risk and fraud verticals including chargebacks, payment fraud, account takeover, identity verification, or AML
- Familiarity with agile delivery frameworks and automation platforms such as rules engines, RPA, or low-code tools
- Experience guiding change management across globally distributed operational teams
- Work history in e-commerce, fintech, travel, or payments industries
Core Skills
Benefits
- Employee Travel Credits
- Bonus or incentive programs
- Equity programs
- Standard employee benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Senior Risk Tools & Automation Lead role?
The annualized base pay ranges from INR 3,780,000 to INR 5,400,000, inclusive of allowances and subject to modification. Additional bonuses, incentives, equity programs, benefits, and employee travel credits may also apply.
What are the core educational qualifications needed?
A Bachelor's degree is required for this position, while a Master's degree is preferred.
Is this a remote position?
Yes, the posting specifies that the role is remote.
What kind of professional background is required?
Candidates must have at least 10 years of experience in program management, operations, or product management, alongside a minimum of 5 years of experience in payment risk, fraud, trust and safety, or a related investigations industry.
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