Remote opportunity at
MOSenior Service Designer
MO is seeking a Senior Service Designer to join its federal government services unit, with initial deployment focused on Department of Veterans Affairs projects. The organization…
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About This Role
MO is seeking a Senior Service Designer to join its federal government services unit, with initial deployment focused on Department of Veterans Affairs projects. The organization creates human-centered digital platforms, modernizes legacy systems, and applies advanced software and AI practices to assist government leaders. In this senior individual contributor role, you will map complex systems and processes, lead multi-disciplinary delivery engagements, and translate user insights into data-driven products that deliver…
Job Description
MO is seeking a Senior Service Designer to join its federal government services unit, with initial deployment focused on Department of Veterans Affairs projects. The organization creates human-centered digital platforms, modernizes legacy systems, and applies advanced software and AI practices to assist government leaders. In this senior individual contributor role, you will map complex systems and processes, lead multi-disciplinary delivery engagements, and translate user insights into data-driven products that deliver measurable public impact.
This position suits a strategic thinker experienced in navigating ambiguity, managing matrixed relationships, and driving collaborative execution across product, engineering, and data science teams. You will act as the primary contact for service design decisions, building trusted relationships with federal stakeholders while contributing to organizational growth and proposal development.
MO operates as a fully remote organization and maintains structured compensation frameworks. Candidates must reside in one of the approved states including AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, NC, NJ, NM, NV, NY, OR, PA, TX, UT, VA, WA, or WI, and must hold U.S. citizenship. Occasional travel for customer events and engagements is anticipated.
Responsibilities
- Lead complex, cross-functional engagements to ensure high-quality delivery aligned with user outcomes and client objectives.
- Apply mixed-method discovery research to uncover interactions between systems, business processes, and people.
- Collaborate with product managers, data scientists, and engineers to align problem definitions with desired outcomes.
- Proactively identify and address project risks, dependencies, and delivery opportunities.
- Integrate responsible AI tools and emerging technologies to accelerate discovery, decision-making, and service delivery.
- Engage key client stakeholders to facilitate sensemaking, validate assumptions, and present service design decisions.
- Contribute service design expertise to new business proposals and company growth initiatives.
Requirements
- Minimum of 5 years of industry experience in service design, UX design, research, or a related field
- Demonstrated expertise applying service design methods, systems thinking, and strategic thinking to complex problems
- Track record of delivering complex, high-impact work that creates measurable value for end users
- Experience working collaboratively in agile environments with product, engineering, data, and research disciplines
- Must currently reside in one of the approved states: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, NC, NJ, NM, NV, NY, OR, PA, TX, UT, VA, WA, or WI
- Must be a U.S. citizen
Qualifications
- Experience working with the federal government
- Previous Department of Veterans Affairs project experience
- Familiarity with data science and data engineering principles
Core Skills
Benefits
- Competitive annual salary between $120,000 and $139,500
- Comprehensive health coverage including medical, dental, and vision
- 401(k) plan with company match
- Unlimited Paid Time Off
- Company-sponsored short-term and long-term disability, plus life insurance
- Company-sponsored parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
MO is a fully remote organization. However, applicants must reside in one of the approved states (AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, NC, NJ, NM, NV, NY, OR, PA, TX, UT, VA, WA, or WI) and occasional travel for customer engagement is expected.
What is the salary range for the Senior Service Designer role?
The annualized salary range for this position is $120,000 to $139,500, with placement determined by competency and experience within a structured framework.
Are there any citizenship or residency prerequisites?
Yes, candidates must be U.S. citizens and must currently reside in an approved state to comply with local employment and tax regulations.
Does this role involve managing people?
No, this is a senior-level individual contributor role that does not carry formal people management responsibilities, though it does involve supporting team growth and best practices.
Sample Interview Questions
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