Remote opportunity at
iTech AGSenior ServiceNow Developer - FSM (356)
iTech AG is seeking a Senior ServiceNow Developer to focus on Field Service Management (FSM) solutions for federal programs. This remote, full-time position acts as a…
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About This Role
iTech AG is seeking a Senior ServiceNow Developer to focus on Field Service Management (FSM) solutions for federal programs. This remote, full-time position acts as a senior technical contributor, working to improve customer experience, field service delivery, and workforce coordination within secure and compliant environments. The role involves collaborating with product owners, architects, dispatch teams, and Agile delivery groups to modernize enterprise service capabilities. This position requires deep hands-on expertise…
Job Description
iTech AG is seeking a Senior ServiceNow Developer to focus on Field Service Management (FSM) solutions for federal programs. This remote, full-time position acts as a senior technical contributor, working to improve customer experience, field service delivery, and workforce coordination within secure and compliant environments. The role involves collaborating with product owners, architects, dispatch teams, and Agile delivery groups to modernize enterprise service capabilities.
This position requires deep hands-on expertise across multiple FSM modules, including customer engagement, mobile workforce enablement, inventory management, scheduling and dispatch, and work order management. Professionals in this role will build custom applications, configure workflows, and ensure alignment with federal security, accessibility, and compliance standards.
Responsibilities
- Design, configure, and enhance ServiceNow FSM solutions supporting federal field service and operational needs
- Set up task management, work orders, automated workflows, assignment rules, and dispatch queues
- Configure scheduling and dispatch features based on technician availability, certifications, location, and parts inventory
- Develop mobile field service experiences featuring offline capabilities and mobile execution tools
- Build customer self-service portals for request submission, appointment booking, and tracking
- Manage warehouse inventory visibility, truck stock tracking, parts usage logging, and automated inventory adjustments
- Develop integrations linking ServiceNow FSM with external enterprise systems such as ERP, GIS, telemetry, CRM, and asset management platforms
- Perform code reviews, support platform patching, and troubleshoot FSM defects or production support tickets
Requirements
- 5+ years of hands-on ServiceNow development experience
- 3+ years of experience supporting or implementing ServiceNow FSM capabilities
- Experience configuring ServiceNow Mobile applications and offline functions
- Proficiency in ServiceNow scripting including JavaScript, Flow Designer, Script Includes, and Glide APIs
- Experience working in SAFe or Agile delivery environments
- Ability to obtain and maintain a Public Trust security clearance
- US Citizenship is required
Qualifications
- Bachelor’s degree
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- ServiceNow Certified Implementation Specialist – Field Service Management certification
- Experience supporting federal government programs
- Familiarity with indoor mapping and asset lifecycle management
- Experience with Service Portal, UI Builder, and mobile-first user experience design
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What employment type is this role?
This is a full-time position.
What is the salary for this position?
The salary is not stated in the job posting.
What certifications are required?
The ServiceNow Certified System Administrator (CSA) certification is required. Other certifications like CAD and CIS-FSM are also mentioned.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.