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GitLabSenior Solutions Architect Operations Manager
GitLab is looking for a Senior Solutions Architect Operations Manager to build and refine the toolkit used by Solutions Architects. This person acts as the operational…
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About This Role
GitLab is looking for a Senior Solutions Architect Operations Manager to build and refine the toolkit used by Solutions Architects. This person acts as the operational partner for the SA team, improving tools, procedures, reporting and handoffs across the customer lifecycle. Individual-contributor seniority applies here, with no staff reporting in; the reporting line runs to the Director, Customer Experience Operations. Scope covers owning SA systems, workflows, procedures, reporting and documentation;…
Job Description
GitLab is looking for a Senior Solutions Architect Operations Manager to build and refine the toolkit used by Solutions Architects. This person acts as the operational partner for the SA team, improving tools, procedures, reporting and handoffs across the customer lifecycle. Individual-contributor seniority applies here, with no staff reporting in; the reporting line runs to the Director, Customer Experience Operations.
Scope covers owning SA systems, workflows, procedures, reporting and documentation; collaborating with the Revenue Technology group, Revenue Analytics staff and system stewards on rollouts, verification, data integrity and controls; triaging requests about tools, permissions, assignments and data while identifying root causes; streamlining how SA engagements are requested, allocated and monitored; codifying intake requirements and routing logic agreed with SA leadership; automating manual steps; and writing down the engagement model, cadence, handoff criteria and the details needed at each customer stage.
The role also governs SA reporting and data quality, making the SA team's workload, involvement levels, technical-review status and results visible to leaders. It helps leaders plan staffing coverage and capacity, holds business reviews, keeps the operating rhythm steady, converts field feedback into fixes, and manages testing, rollout and documentation until changes are embedded.
Responsibilities
- Keep the SA toolkit running, including requirement specs for systems, workflows, procedures, reporting and documentation
- Work with Revenue Technology and Revenue Analytics on rollout, validation, data quality and controls
- Triage and route support tickets on tools, access, assignments and data, and address root causes
- Streamline how SA engagements are requested, assigned and tracked, and automate manual steps
- Document the SA engagement model, including handoff criteria and the customer information required
- Take charge of SA reporting specs and data-quality benchmarks
- Support staffing coverage, capacity planning and operating cadence
- Lead testing, rollout and documentation until changes stick
Requirements
- Background in SA work, selling, revenue operations or CX operations
- Grasp of how pre-sales, post-sales and SA engagement models fit together, including technical evaluations
- Hands-on work with Salesforce or a similar CRM, including reports, data quality and workflow changes
- Skill at turning field requests into clear system specifications
- Structured problem solver who owns delivery and produces measurable gains
- Quantitatively strong with spreadsheets (Excel or Sheets) for staffing, coverage and what-if models
- Practical experience with AI-native tools for custom reports and data models
- Good decision-making, project control and clear communication; able to sway a far-flung global team
Qualifications
- Experience serving a technical field team in B2B software (preferred)
- SQL or similar data query skills (preferred)
- Familiarity with GitLab or DevSecOps and AI-driven automation (preferred)
Core Skills
Benefits
- Flexible time-off policy
- Employee resource groups
- Equity awards and an employee share purchase plan
- Fund supporting professional growth
- Leave for new parents
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Does the role manage people?
No. It is a senior IC role with no staff reporting in.
Who is the direct manager?
The Director of Customer Experience Operations.
What is the base salary range?
For US residents, the base range is $115,200 to $194,400 USD.
Where is the role based?
No city is named. The company states that its roles are remote, though some carry location-based eligibility requirements.
Sample Interview Questions
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